Software Support Representative

Software Support Representative | Tech Platform

Location: Norwest / Castle Hill, Sydney (Hybrid / WFH Fridays)

Work Type: Permanent, Full-Time (35-hour week paid for 38)

Salary: Up to $75,000 package (inc. super)

The Position

We are partnering with a growing technology provider specializing in bespoke software platforms for the automotive industry. Due to continued expansion, they are looking for an energetic and tech-savvy Software Support Rep to join their collaborative support team based in the Norwest / Castle Hill area.

This role is focused on managing incoming customer support inquiries for their specialized dealership software platform from day one. You will receive comprehensive, ground-up training, meaning a traditional software engineering background is not required. As you grow with the business, there will be fantastic opportunities for career progression into Business Analysis, management, or customer success roles.

Please note: This role is strictly focused on customer support and relationship management. It is not a pathway into internal software development.

Key Responsibilities

• Act as the first point of contact for inbound support tickets and customer inquiries regarding the dealership platform.
• Troubleshoot, investigate, and resolve user software queries with guidance and escalation paths available via senior team members.
• Develop a thorough, end-to-end understanding of the bespoke software platform through comprehensive internal training.
• Deliver exceptional customer service, ensuring clients feel supported and valued.
• Participate in occasional on-site dealership visits alongside senior staff to assist with client training as the business scales.

What We Are Looking For

• Tech-Savvy Mindset: An intuitive grasp of digital systems, software platforms, and a natural ability to troubleshoot and learn new technology quickly.
• Strong Communication & Service Focus: Excellent verbal and written communication skills. Backgrounds in retail, hospitality, or customer-facing environments are highly welcome.
• Work Ethic & Engagement: Highly motivated, engaged, eager to learn, and ready to roll up your sleeves in a dynamic team environment.
• Long-Term Stability: A genuine desire to commit to a stable, long-term career path rather than short-term job-hopping, given the significant training investment. Candidates local to the Hills District are highly preferred.
• Background: Recent graduates or individuals looking for their entry point into a thriving technology company will find great success here.

Benefits & Culture

• Work-Life Balance: Enjoy a shortened 35-hour working week while being paid for 38 hours.
• Flexibility: Work-from-home flexibility every Friday.
• Career Growth: Clear internal progression pathways into Business Analysis, management, or customer success.
• Location: Conveniently based in the Norwest / Castle Hill technology precinct with free parking and great local amenities.
• Remuneration: Up to $75,000 package including superannuation.

How to Apply

If you are local to the Hills District, eager to launch your career in tech support, and ready to commit to a stable long-term role, we want to hear from you.

Please submit your resume through our application portal, or reach out directly via our Talent Aligned channels for a confidential discussion.

About Talent Aligned

At Talent Aligned, we believe technical recruitment should be truly specialist. We partner with forward-thinking technology businesses across Sydney to connect exceptional people with organizations where they can build long-term, rewarding careers.