Software Technical Lead - Salesforce

Founded in the Queensland outback in 1920, Qantas has grown to be Australia’s largest regional, domestic, and international airline. Qantas has a range of subsidiary businesses that support the overall operations of the Group. The Qantas Group’s main business is the transportation of customers and freight using two complementary airline brands — Qantas and Jetstar — operating regional, domestic, and international services. At Qantas, our teams come together to create new and unique experiences for our customers. A fantastic opportunity to lead Salesforce Development and a team that focuses on cutting-edge technology and engineering principles. Full-time and permanent position based at our new Product Innovation Centre in Adelaide! Join Qantas in our brand-new Product Innovation Centre located in Adelaide by ensuring consumer needs are met, guiding the development of high-quality, scalable digital solutions that deliver real customer value, leveraging deep technical expertise and strategic alignment with user-centric goals. The Software Technical Lead – Salesforce oversees a technical domain and manages the engineers within it, combining deep software development expertise with leadership responsibilities. They guide teams through the full development lifecycle, from problem discovery and system design to deployment and maintenance of live code. While involved in day-to-day delivery, they also focus on strategic planning and team leadership. Collaborating closely with Product Managers, they ensure software solutions deliver strong business and customer value aligned with strategic goals. Beyond their immediate teams, they contribute to the organisation’s broader technical vision and operational effectiveness as part of the Engineering and Delivery Leadership teams, helping shape the direction of digital products and services across the enterprise. You’ll have: 10 years’ experience in systems development and implementation 3 + Years experience in technical leadership and demonstrable ability to inspire and mentor less experienced developers in best practices for software development Demonstrated implementation experience across key Salesforce modules, including Sales Cloud, Service Cloud, Experience/Community Cloud, Knowledge, Omni‑Channel, and Analytics/CRM Analytics. Strong understanding of Salesforce governor limits and platform constraints, with hands‑on experience optimising SOQL queries, bulkified Apex patterns, and large‑data processing. Deep expertise in the Salesforce Integration stack, including limitations, security considerations, and end‑to‑end delivery using REST APIs, Platform Events, Named Credentials, External Credentials, and Connected/External Apps. Proven capability in release management frameworks, governance, and deployment strategies, using tools such as GitHub, AutoRABIT, and modern DevOps practices. Experienced in documenting and implementing coding and configuration best practices and standards across technologies such as Apex, Lightning Web Components (LWC), and Visualforce. Practical experience working with middleware and integration platforms including MuleSoft, Informatica, and similar technologies. Experience configuring and deploying Salesforce ISV/AppExchange products (e.g., Conga, Quip, and related solutions). Foundational background in Java-based technologies, including Java, HTML, CSS, JavaScript, and Spring IO, supporting broader solution design and integration work. Skilled in analysing upcoming Salesforce release features, assessing functional and technical impacts, and defining appropriate implementation or decommissioning strategies. Experience in guiding teams through agile product discovery and delivery phases Experience working with technical and non-technical partners, with the capability to influence stakeholders to drive functional, efficient, and maintainable software Highly dedicated ethos - expected to take very real accountability for the work you're doing. Why Qantas? At Qantas, your career can take you further than you imagined. You’ll join a team where creativity and passion drives success. Together we dream big and deliver even bigger. You’ll find diverse opportunities to grow, personally and professionally. From day one, you’ll be supported with hands-on training, coaching, and formal learning programs designed to help you excel. Your development is our priority because we know that when you thrive, so do our customers. And while this role is your starting point at Qantas, it’s just the beginning. We have a proud history of helping our people explore new paths and reach new heights - the destinations are endless. The Qantas employee benefits program offers amazing benefits that extend well beyond travel. We love to travel : Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays. We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave and the option to purchase additional paid leave for eligible employees. We’ll give you access to thousands of rewards : Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships. We’ll support your wellbeing : Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan. Apply at the earliest! Applications will close by Monday the 3rd of August Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. By coming to work for us, you’ll be part of an organisation that encourages diversity, supports charities and environmental initiatives. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. If you have any support or access requirements, we encourage you to advise us at time of application. Your personal information will be kept confidential in compliance with relevant privacy legislation.