Solution Engineer

PurpleLab Solution Engineers facilitate engagement and deep understanding of prospective customer business needs and assist business development in closing business deals. In this role you will work cross functionally with clients, sales and product teams driving advancement of sales leads to closure. As a Solution Engineer, you will work to understand customer needs, lead demonstrations of PurpleLab solutions, help complete RFP/RFIs, pull data counts and assist in defining solutions that fit those needs. Solution Engineers are involved in the pre-sales process of the customer journey and collaborate with Customer Success in knowledge transfer, implementation planning, and supporting investigations of customer questions and issues post sale.

DUTIES AND RESPONSIBILITIES:

• Serve as an adviser/consultant to PurpleLab’s Payer/Provider prospective and new customers to understand and address customer technical needs to drive sales leads to closure and craft product launch.
• Understand customer needs and use cases by communicating with customers, analyzing customer health metrics, and gathering other feedback.
• Represent the voice of the customer to provide input into every core product, marketing and sales process.
• Collaborate closely with sales team members to prepare for prospect presentations, demos and data samples/counts.
• Serve as the primary contact for sales for support on pre-sales activities, and engaging other functional areas for their expertise as the situation/need may arise.
• Provide insights to customers to ensure that they get the most out of the platform with the aim of helping grow our customer base.
• Support Customer Success with research, troubleshooting and investigation of customer data or methodology questions.
• Staying informed about competing products and services.
• Perform other duties as assigned to support business needs and company objectives.

· Bachelor’s degree required.

· 5+ years’ customer success, technical support or product management experience in B2B SaaS services industry is required.

· 5+ years’ experience in Payer/Provider and/or healthcare data analytics experience is required.

· Working knowledge and expertise with using SQL to query complex and large data.

· Demonstrated ability to achieve hands-on results working cross-functionally with sales, marketing, and product teams.

· Solid presentation skills to translate detailed content into impactful demonstrations and solution descriptions.

· Skills of successful candidates include being goal-oriented, collaborative, customer-focused, detailed, persistent, active listeners, and resourceful.

· Requires solid project management, planning, and organizational skills with good attention to detail; ability to work independently as well as part of a team.