Position Title: Solution Manager Ukraine (f/m/d)
Office: Remote (Ukraine)
Your mission
As a Solution Manager, you will be part of GoodWe’s technical team, supporting the local team, distributors, and installers. In this role, you will be a key part of the Iberia regional team supporting our sales growth and maintaining customer loyalty.
A typical day involves direct collaboration with key distribution and installation partners, facilitating training sessions, and working closely with our headquarters' service and R&D teams.This role offers the opportunity to deeply engage with technical challenges and build strong relationships with internal and external stakeholders (customers, service partners, R&D, product managers, sales, etc.). Your contributions will be crucial in positioning GoodWe as a Tier 1 service provider in Iberia region.
Your main responsibilities·
Support the training to internal team, distributors and key installers.
Act according to service KPIs and processes, with a strong focus on customer satisfaction.
Provide direct technical support to GoodWe distributors and installers.
Analyse C&I projects to offer the best solutions.
Conduct customer training sessions, both online and in-person.
Collaborate with the regional team.
Proactively enhance service processes and tools to boost customer satisfaction and service efficiency.
Your Profile
· A technical background, such as a bachelor’s degree or professional certification in electrical engineering, communication technology, or a related field.
· Enthusiastic about technology and excited to contribute to the dynamic growth of GoodWe Europe.
· A passion for solving complex technical challenges.
· At least 3 years of experience in technical roles, ideally within a technical or engineering environment.
· Enjoys cross-border collaboration and working with international teams and customers.
· Structured, results-oriented approach with a strong focus on customer service.
· Customer oriented mindset.
· Fluency in Ukrainian and English is a must; any other European language is an advantage.