Solution Specialist I, Infrastructure

Why BCAA? Feel proud of what you do and help shape the future of BC at a BC Top Employer. We’re driven by purpose – delivering peace of mind to one in three BC households with insurance, roadside assistance, auto repair, Evo Car Share and Evolve E-Bike Share. With a long history of keeping roads safe and giving back in ways that build stronger communities, we offer a wide variety of meaningful, rewarding careers that move BC forward. We are currently hiring a Solution Specialist I based in our Head Office . As a Solution Specialist I , you’ll provide consulting, technical planning, and system administration to support BCAA’s business and infrastructure systems. In this role, you’ll deliver second-level and occasional third-level administration, help design and maintain system architecture, and ensure operational excellence. You’ll also play a key role in troubleshooting, coaching junior staff, and contributing to project success. This is an excellent opportunity to grow your expertise in infrastructure solutions while supporting mission-critical systems that serve our members and employees. Who you are: Detail-oriented with a focus on secure, reliable, and compliant solutions. Strong organizational and prioritization skills in a fast-paced environment. Ability to collaborate effectively across teams and adapt to evolving technologies. Growth mindset with an interest in building expertise in cloud and automation disciplines. What you’ll do: Support and maintain AWS cloud infrastructure services, including compute, storage, and networking resources. Administer Windows Server environments, including Active Directory, Group Policy Objects (GPO), and Public Key Infrastructure (PKI). Provide support for hybrid Office 365 services, including Exchange Online, Teams, and identity integration. Automate routine administrative tasks using PowerShell scripting. Monitor and manage incident, request, and change activities in alignment with ITIL processes. Contribute to meeting defined SLAs for system availability, performance, and support response times. Assist senior team members in implementing and documenting new enterprise IT solutions. Participate in patching, upgrades, and system lifecycle management across on-premises and cloud platforms. Maintain documentation of system configurations, processes, and operational standards. What you bring : Associate’s, Bachelor’s, or Post-Graduate Degree in Computer Science, Information Systems, or Computer Engineering. 6–7 years of system administration and/or system infrastructure experience. Hands-on experience with AWS cloud services (EC2, S3, IAM, VPC). Expert background in administering Microsoft environments , including Active Directory, DNS, DHCP, and GPO. Familiarity with Office 365 hybrid environments and identity management. Proficiency with PowerShell scripting for automation and administration. Knowledge of ITIL principles and experience working within SLA-driven environments. Strong troubleshooting, problem-solving, and communication skills. Bonus Skills! Exposure to Terraform or other Infrastructure-as-Code (IaC) tools. Familiarity with CI/CD pipelines or DevOps practices. Understanding of containerization platforms (Docker, Kubernetes). AWS or Microsoft certifications (e.g., AWS Solutions Architect Associate, Microsoft 365/Windows Server certifications). Familiarity with SCCM or MECM management The salary range for this position is $91,185.84 to $113,982.36 and is determined via job-related knowledge, skills, experience, certifications, market demand and internal equity. In addition to base salary and BCAA benefits, this position is eligible for a performance bonus target of 9%, with the opportunity to earn up to 15%. Please note that this is a hybrid role based out of our Burnaby, BC office (3 on-site / 2 remote days). Applicants who are not located within commuting distance of our Head Office or are not looking to relocate to the Greater Vancouver/Lower Mainland/Fraser Valley region will not be considered. What we offer: The chance to make a difference every day in the lives of British Columbians, BCAA Members and our communities. Career and personal development to help you grow and reach your goals. Incentives that recognize team and individual sales and performance. Flexible benefits to support your health and lifestyle, and wellness dollars* to keep your body, mind and soul thriving. A competitive rewards package including salary performance bonus programs, pension plan*, and more to help build your personal wealth. Paid time off including vacation, and days for wellness, volunteering, and cultural, spiritual or religious connection. BCAA membership, with valuable perks and Member savings on every day and special spending, from gas and coffee to clothes, sports and event tickets, and hotels. Meaningful, rewarding work for a BC Top Employer known for putting people first and constantly building a better workplace for all our team members. *for permanent employees We’re always looking for amazing people like you. Apply today! BCAA is an Equal Opportunity Employer, committed to providing accessible, inclusive employment. We have a long-standing partnership with the Presidents Group which strives to increase employment opportunities for people living with disabilities, and champion accessible employment in BC. If you need personalized support through application and recruitment, please contact [email protected] .