South Asia Market– Customer Service

Key Responsibilities

Monitor user activities and interactions on the platform.

Provide timely and professional customer support through chat.

Respond to user inquiries and handle complaints or issues effectively.

Identify and report suspicious or inappropriate activities according to company policies.

Maintain a positive and engaging relationship with users.

Follow up on user issues and escalate complex cases when necessary.

Maintain accurate records of customer interactions and reported issues.

Work closely with internal teams to resolve user-related concerns.

Ensure a high-quality user experience across the platform.

Requirements

Candidates must be based in India or Pakistan.

Previous experience in Customer Service, Chat Support, Online Monitoring, Community Management, or similar roles is preferred.

Strong communication and interpersonal skills.

Good written English is required.

Strong understanding of the South Asian market and user behavior.

Ability to communicate professionally with different types of users.

Good problem-solving and multitasking skills.

Ability to work independently and handle a fast-paced environment.

Willingness to work in shifts, including night shifts.

Experience with social apps, live-streaming platforms, or online communities is a plus.

Employment Type: Full-Time

Work Location: Remote / As per company arrangement

Shift: Rotational Shifts