Special Projects Case Manager

Location: InteCare Administrative Offices, Indianapolis, Indiana

Reports to: Senior Special Projects Manager

Supervises: N/A

This is a Full Time, Salaried, non-exempt, staff level position.

Job Summary: This position will serve a critical rapid-response housing stabilization function within InteCare, assisting Veterans & clients experiencing homelessness or housing crises through immediate intervention, emergency housing coordination, and expedited enrollment services. This position will serve a critical rapid-response housing stabilization function within the Veteran Services Center (VSC), assisting Veterans experiencing homelessness or housing crises through immediate intervention, emergency housing coordination, and expedited enrollment services. The Special Projects Case Manager will support urgent stabilization efforts while coordinating long-term service transitions to permanent case management staff as appropriate.

Scope of Role/Principal Responsibilities: The following responsibilities include, but are not limited to:

Essential Duties

Rapid Housing Stabilization & Case Management

• Serve as the primary responder for Veterans and households requiring urgent housing stabilization or immediate enrollment services.
• Assist participants in locating, obtaining, and maintaining stable permanent housing.
• Develop individualized Housing Stability Plans (HSPs), sustainability plans, and realistic participant budgets.
• Coordinate Temporary Financial Assistance (TFA) requests and related documentation as needed.
• Facilitate emergency housing placements, move-in coordination, and housing-related administrative processes.
• Transition stabilized participants to permanent case management staff for ongoing supportive services and long-term case management when needed.
• Maintain regular participant communication and provide ongoing support to promote housing retention and prevent returns to homelessness.
• Ensure timely completion of documentation, recertifications, assessments, case notes, and all required HMIS data entry in accordance with HUD and agency standards.
• Maintain participant confidentiality in accordance with agency policies and applicable regulations.

Housing Access & Community Coordination

• Identify and secure appropriate rental housing opportunities for Veterans and Clients throughout assigned service regions.
• Coordinate housing searches, applications, inspections, lease-up processes, and move-in logistics.
• Develop and maintain positive working relationships with landlords, property managers, shelters, outreach teams, and community providers.
• Conduct landlord outreach through phone calls, emails, meetings, and community engagement efforts to expand housing opportunities.
• Coordinate referrals for supportive services including employment assistance, behavioral health care, medical services, transportation, food assistance, and mainstream benefits.
• Assist participants in resolving barriers to housing stability including income limitations, transportation issues, identification needs, and access to community resources.
• Transport participants to housing appointments, employment opportunities, community resources, and other essential services as necessary.

HUD-VASH & ESG Program Coordination

• Act as liaison between VA HUD-VASH teams, SSVF staff, landlords, and community providers to ensure coordinated service delivery.
• Attend case conferencing meetings, housing meetings, collaborative community meetings, and other assigned program meetings.
• Assist participants in understanding program eligibility requirements, housing processes, and service expectations.
• Coordinate required housing documentation including inspections, enrollment paperwork, housing plans, and eligibility verification.
• Understand or quickly learn HUD Housing Quality Standards (HQS) and assist with resolving identified deficiencies.
• Provide housing-focused case management services for individuals and families enrolled in ESG-funded programs.
• Support rapid rehousing and homelessness prevention activities in compliance with HUD, ESG, SSVF, and agency requirements.
• Participate in reporting, compliance activities, audits, and program monitoring as assigned.

Secondary Duties

• Assist with coverage during staff absences, vacancies, or periods of increased service demand.
• Participate in required trainings, supervision sessions, staff meetings, and professional development activities.
• Support outreach efforts and community engagement initiatives to increase awareness of available housing services.
• Contribute to the development of streamlined operational workflows that improve rapid-response housing efforts and service efficiency.
• Perform other duties as assigned.

Required Education, Training, and Professional Licenses & Credentials: High school diploma or equivalent required. Bachelors degree in health care, mental health care, health-care administration related field preferred.

Required or Preferred Prior Work Experience: A minimum of two years case management experience is required. Veterans with professional experience working with individuals and peers and/or professionals with experience working with Veterans preferred.

Expected Requirements, Competencies & Skills:

• Must have Valid Indiana Driver’s License and reliable transportation
• Must have effective interpersonal and oral communication skills
• Must have good written communication skills
• Must be proficient with computers and use of basic software programs such as Microsoft Office
• Must be proficient in use of cell phones and other applicable electronic equipment
• Excellent organization, time and task priority management skills

Working Conditions:

• Primarily working office and community settings
• Participation in team and other meetings as required
• Significant Travel is Required