Specialist, Business Process & Commercial Operations

Location: 243 Consumers Road, Toronto, Ontario, M2J 4W8 At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day. With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work. We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians. Why this role is important? Reporting directly to Sr. Manager, Business Process & Commercial Operations , you will assist with pharmaceutical partnership initiatives, vaccination programs and cross-functional projects. You will support the development and maintenance of processes, reporting, documentation, and tools that enable effective execution across the Pharmaceutical Partnerships team. This role provides an opportunity to gain hands-on experience in pharmaceutical commercial operations, business process improvement, project coordination, data analysis, and program implementation within a dynamic retail pharmacy environment. What you'll do Program Support and Store Communications Provide day-to-day operational support for provincial vaccine and Pharmaceutical Partnerships programs. Develop, coordinate and distribute clear, timely communications to stores regarding program updates, changes and required actions. Provide L2 support to stores by responding to program inquiries, investigating issues, and coordinating with internal teams and external partners to support timely resolution. Maintain provincial public vaccine data and complete required submissions within government-owned portals, including PGW, AVI, and ImmsBC, ensuring information is accurate and up to date. Maintain program documentation, procedures, reference materials, and trackers, supporting consistency and continuity across programs. Commercial Reporting, Analysis and Admin Prepare and maintain regular program and commercial reporting, ensuring data is complete, accurate, and delivered within established timelines. Maintain commercial trackers and reporting tools used to monitor program performance, financial activity, contractual commitments, and key deliverables. Collect, validate, and reconcile financial, operational, and program data from multiple sources, investigating discrepancies and coordinating corrections as required. Prepare, process, and track provincial program invoices, working with Finance, Accounting, and other stakeholders to resolve discrepancies and support timely payment. Review pharmaceutical agreements and supporting documentation to understand and track commercial requirements, financial obligations, timelines, and deliverables. Project Coordination Support Pharmaceutical Sourcing and Commercial Operations projects from planning through implementation, launch, and transition to ongoing operations. Develop and maintain project plans, timelines, documentation, action items, and status updates, ensuring key milestones and deliverables are tracked. Coordinate activities across cross-functional teams and external partners, following up on commitments, timelines, dependencies, and action items. Support the gathering and validation of business and operational requirements. What you'll need Working towards or has a post-secondary degree diploma in Business, Pharmaceutical Sciences, Life Sciences, Statistics, Data Analytics, Health Sciences, Operations Management, or a related discipline; relevant post-graduate studies would be considered an asset. Excellent organizational skills with the ability to manage multiple priorities, deadlines and changing requirements. High attention to detail and a commitment to data accuracy. Strong computer skills, particularly with Microsoft Excel, PowerPoint, Word, Teams and SharePoint, with the ability to develop effective spreadsheets, reports, documentation, presentations, and process materials. Strong organizational and project coordination skills, with the ability to maintain documentation, manage multiple activities, track deliverables, and follow through on outstanding items. Ability to work independently as well as collaboratively within a team environment, including in a hybrid or remote setting. Adaptable and able to set priorities and manage work effectively when assignments, timelines, and business requirements change. Strong interpersonal skills with the ability to work effectively with diverse personalities, functions, and working styles. Strong written and verbal communication skills, with the ability to communicate clearly in both one-on-one and group settings. Demonstrated curiosity and willingness to learn about pharmaceutical sourcing, commercial operations, retail pharmacy, business process improvement, and healthcare programs. Ability to handle business information with appropriate professionalism, discretion, accuracy, and confidentiality. What you'll gain This role provides exposure to multiple aspects of pharmaceutical and retail pharmacy operations, including vaccine programs, commercial operations, reporting and analysis, contract administration, and project coordination. The successful candidate will have the opportunity to work with cross-functional teams and external partners, contribute to meaningful business initiatives, and gain practical experience supporting program execution, commercial processes, and projects across a large retail pharmacy network. Why work at Shoppers Drug Mart? Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand. Benefit from a purchase discount program, competitive pay and online learning through Academy . Take ownership of your work and find more ways to care about your work, co-workers, customers and community. How You’ll Succeed: At Shoppers Drug Mart Inc. , we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections. If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today. Employment Type: Full time Type of Role: Temporary with Benefits (Fixed Term) Shoppers Drug Mart Inc. recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired. In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us. Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application. Hiring Range / Échelle salariale à l’embauche : $60,000.00 - $82,500.00 / 60.000,00$ - 82.500,00$ (per year / par an) A candidate’s experience and knowledge as well as the geographical region in which the position is located may be factored into the pay a candidate receives for this position. This posting is for an existing vacancy. The Company uses artificial intelligence for the purpose of screening, assessing and/or selecting applicants for this position. / L’expérience et les connaissances d’un candidat ainsi que la région géographique dans laquelle le poste est situé peuvent être prises en compte dans la rémunération qu’un candidat reçoit pour ce poste. Cette offre d’emploi concerne un poste vacant existant. L’entreprise utilise l’intelligence artificielle dans le but de filtrer, d’évaluer et/ou de sélectionner les candidats à ce poste. #EN #SS #SDM #ON