SPECIALIST, ENTERPRISE OPERATIONS BUSINESS PARTNERSHIPS - CONTRACT (HYBRID)

WHO WE ARE

GreenShield is a proudly Canadian, national non-profit health care and insurance organization, driven by our mission of Better Health for All. We believe health care is a right, not a privilege, and we are committed to improving health outcomes, advancing health equity, and building a future where every Canadian can reach their full health and well-being potential.

Through our unique integrated payer-provider ("payvider") model, we offer insurance, administer benefits, and pay claims as a ‘payer’ while offering health care services such as mental health, pharmacy, telemedicine, and chronic disease management as a ‘provider’. As a non-profit social enterprise without shareholders, we reinvest our excess earnings to directly support underserved communities. Through GreenShield Cares, we positively impacted the health and well-being of over one million Canadians between 2020 and 2025. What’s driving us now is the commitment to measurably impact an additional three million Canadians by 2030 – across mental health, essential medicines, and chronic disease management – through scalable initiatives that deliver meaningful change in pursuit of our mission of Better Health for All.

At GreenShield, our culture is where purpose meets passion and performance. Our teams work as one to deliver meaningful, measurable impact for the people and communities we serve.

THE ROLE IN A NUTSHELL

Base Salary: CAD $74,269.00 - 109,341.00

Offer positioning: Determined using relevant experience, skills, internal equity and current market data.
Additional compensation (if eligible): Eligible for a discretionary target bonus.
Total rewards: Health and dental coverage, retirement savings, paid time off and well-being support (up to $10,000 per year for mental health) and competitive time off policy.
Posting disclosures: This is for an existing vacancy.
Work model: hybrid

LOCATION: Toronto or Windsor

As a Specialist on the Enterprise Business Partner and Problem Resolution team, you will be a key contributor to driving operational excellence and ensuring consistent, high quality customer experience. You will collaborate across departments to resolve operational challenges, support strategic objectives and contribute to continuous improvement efforts that alight with GreenShield’s corporate strategy and vision. This role is ideal for someone who thrives in a fast-paced environment, enjoys solving complex problems, and can translate data into actionable insights. You will be a connector, a collaborator, and a change agent.

• Lead and coordinate cross functional problem-solving efforts to address operational challenges
• Conduct structured root cause analysis (e.g., 5 Whys, Fishbone diagrams, journey mapping) and work with cross functional team to uncover issues and process inefficiencies
• Develop and implement corrective actions, ensuring quality and sustainability of solutions
• Document findings and provide clear, concise updates to senior leadership, including summaries of root cause analysis and action plans
• Act as a SME across a variety of operational scenarios, offering analytical and strategic support
• Define and monitor KPIs to assess operational health and performance
• Key contributor in streamlined stakeholder communication process, risk monitoring, and status reporting
• Represent the business partnership team, promoting its value and impact across the organization
• Contribute to portfolio reviews and dashboard development to support transparency and decision making
• Champion continuous improvement by proactively identifying friction points and operational risks
• Ensure alignment across teams through streamlined communication and shared understanding of goals
• Collaborate with program managers, project sponsors, and IT teams to define scope and execute implementation plans

WHO WE'RE LOOKING FOR

We are looking for a highly analytical and collaborative professional who can navigate complexity, drive results, and build strong relationships across the organization. You should be comfortable working in a fast-paced environment, managing multiple priorities, and translating operational challenges into actionable solutions.

• Post secondary education in Business Administration, mathematics or related field
• Minimum of 5 years’ experience in analytical roles, project coordination, or operational support
• Proven ability to conduct root cause analysis and apply methodologies such as 5 Whys, fishbone diagrams, and journey mapping
• Strong analytical skills with experience in data interpretation, visualization, performance measurement
• Excellent organizational and time management skills with the ability to prioritize effectively in a dynamic environment
• Strong collaboration and stakeholder management skills with the ability to influence and lead cross functional teams
• Exceptional communication skill both written and verbal with the ability to tailor messaging to different audiences
• Resilient and adaptable, with a proactive mindset and comfortable navigating ambiguity and change
• Proficiency with Microsoft Office tools: Project, Word, Excel, and PowerPoint
• Bilingualism (French/English)

NICE TO HAVE

• Experience in group benefits, insurance or health related industries
• Professional certifications such as ASA, CPA, PMP, PgMP

THE CULTURE
We believe a career should be meaningful. Not just a means to earn a living. Our culture is one where everyone's voice is heard and valued. Because that’s what it takes to create better health for all. We dare to challenge the status quo. And we’re driven by people who have challenged theirs. We believe that your workplace should empower you to be the best version of yourself. That’s why we provide a place where you can be inspired, challenged, and rewarded.

Where your growth means our growth.
Where your voice is heard and valued.
Where your work has purpose. And purpose matters.

We believe our people are critical to our overall success. Inclusivity makes us a stronger, smarter and more informed organization. Being intentionally inclusive of diverse backgrounds, perspectives and experiences will enhance our company culture to positively impact how we support our communities. A career at GreenShield isn’t just about personal achievements, it's about making a
difference together.

Here’s to Better Health for All!

A FEW MORE DETAILS
Proficiency in English is required for this position. As part of this role, you will be required to communicate with colleagues or customers who use English as their primary language. By requiring English proficiency for this position, we aim to ensure that our employees can excel in their roles, collaborate, and communicate effectively, and contribute to the success of our organization.

GS supports diversity, equity and inclusion in our teams and communities, and we value the unique contributions made by all. Even if your experience doesn’t align perfectly to every requirement, we invite you to apply. We encourage applications from all candidates and will accommodate needs under human rights legislation throughout all stages of the recruitment and selection process. Please let us know of any accommodation through requestforaccommodation@greenshield.ca. Information received relating to accommodation will be addressed confidentially.

Providing this information gives GS consent to use your personal information to assess your suitability for specific positions, future opportunities or for your personnel file. Your résumé will be held in strict confidence and will be viewed only by the Organization. Information may be stored outside of Canada and could be used for aggregate statistical purposes (which uses no personal identification).

AI Usage - GreenShield leverages AI to help produce Job Descriptions, and ideate on interview questions. We also leverage AI for interview transcription support.