Specialist - F&A - AP 4A

Specialist - F&A - AP Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory , our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI , our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises. Get to know us at genpact.com and on LinkedIn , YouTube , X , and Facebook . Job Description Key Responsibilities for Band 5s and Band 4s (Production Resource) Agency Billing Reconciliation of billing, cash, and ledger balances Completing transaction matching and application of customer payments where needed and resolution of mismatched cash Recording any small dollar adjustments in discussion with Customer appointed manager Preparation & finalization of carrier payables and settlement support Monitoring and escalation of aged receivables and settlement exceptions Direct Billing Reconciliation of carrier statements to internal records including any manual matching where needed Recording any small dollar commission adjustments in discussion with Customer appointed manager Identification, monitoring and escalation of commission discrepancies/exceptions Mandatory Cash Application & Disbursement Cash Statement Reconciliations Must Have for band 4 (FLM) Complex Accounts & Transactions Oversight: Direct the team responsible for handling high-priority, complex accounts and transactions. Ensure thorough analysis, strategic problem resolution, and effective communication with both internal and external stakeholders to maintain financial integrity and client satisfaction. Customer Service Excellence: Oversee and coach the team to deliver best-in-class customer service, ensuring responsiveness, professionalism, and empathy in all interactions with internal teams, carriers, and clients. Investigate and resolve escalated issues with a focus on continuous customer satisfaction improvement. Month-End Close Management: Oversee all month-end closure activities related to agency/direct bill, including the preparation of journal entries, accruals, reconciliations, and variance analyses to ensure timely and accurate financial reporting. Cross-Functional Collaboration: Actively collaborate with Carrier Relations, Agency Operations, and Finance teams to resolve discrepancies, identify process gaps, and drive cross-functional efficiencies. Performance Monitoring and Reporting: Monitor and report on key performance indicators (KPIs) and service level agreements (SLAs) to ensure processing accuracy, reconciliation timeliness, and high customer satisfaction levels. Continuous Improvement Initiatives: Drive operational excellence by leading continuous improvement projects utilizing Lean, Six Sigma, or other process improvement methodologies to enhance quality, speed, and cost-effectiveness. SOPs and Training Development: Design, implement, and maintain comprehensive standard operating procedures (SOPs) and training programs to ensure consistency, scalability, and high-quality performance across all team members. Skills & Qualification: Bachelor in Commerce, Finance, Business Administration, or a related field, CPA A plus, but not required. Minimum 7 years of finance experience in the insurance industry, with a strong focus on agency/direct bill processing. Experience with business process outsourcing (BPO) models and vendor management. Strong knowledge of insurance agency and direct bill workflows. Experience working with agency management systems. Proven track record in process improvement, KPI development, and performance management. Excellent communication, problem-solving, and interpersonal skills. High proficiency in Excel and other reporting tools. Effective Communicator: Able to convey complex information clearly and collaborate across departments and time zones. Adaptable: Thrives in a changing environment, embracing new processes, systems, and challenges with a solutions-focused attitude. Analytical Thinker: Uses data and insights to troubleshoot issues and continuously improve performance. Behaviours: Effective Communicator: Able to convey complex information clearly and collaborate across departments and time zones. Adaptable: Thrives in a changing environment, embracing new processes, systems, and challenges with a solutions-focused attitude. Analytical Thinker: Uses data and insights to troubleshoot issues and continuously improve performance. Customer-Oriented: Puts people first — understanding the importance of responsiveness and relationship-building in every interaction. Qualifications Bachelors - Accounting, Bachelors - Commerce, Bachelors - Economics, Bachelors - Finance, Masters - Finance Certifications Accounts Payable Certification - F-TecF-Tec, Certified Financial Analyst (CFA) - SkillabSkillab, Certified Public Accountant (CPA) - Perfekt SzolnokPerfekt Szolnok, Certified Treasury Professional (CTP) - Instituto Nacional de AprendizajeInstituto Nacional de Aprendizaje Required Skills Accounting, Account Maintenance, Accounts Payable Process, Billing Reconciliation, Data Reporting, Financial Analysis Reporting, Invoice Payments Language English (Required) Language Proficiency - Proficient - C2 Additional Job Location - Job Type Regular Master Skill List - F&A - AP Remote Type - Hybrid Work Shift - Evening Job (India) Why join Genpact? • Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter • Make an impact – Help global enterprises solve business challenges that matter • Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead • Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day • Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.