Specialist II, Client Service Management

We’re seeking a future team member for the role of Specialist II, Client Service Management, to join our International Clearance Client Service team. This role is located in Lake Mary, FL.

In this role, you’ll make an impact in the following ways:

• Serves as a point of contact to clients to resolve moderately complex day-to-day issues and direct them to appropriate resources at BNY.
• Ensures that good client relations are maintained and inquiries are researched and resolved efficiently.
• Participate in the end-to-end client service delivery model and reports on client satisfaction.
• Participate in issue resolution of moderately complex day-to-day issues and engages internal partners as needed.
• Collect data on the execution of service commitments.
• Build their understanding of client's business.
• Serve as a project member on projects to help clients streamline their operating model across our franchise.
• Engage in a culture of continuous service improvement, including digital adoption.
• Build relationships with business partners.
• May engage in client service activities related to client service or sales support, including assisting in the creation of RFPs, KPIs or client documents by providing required data.

To be successful in this role, we’re seeking the following:

• Bachelor's degree or the equivalent combination of education and experience is required.
• 3-5 years of total work experience preferred.
• Experience in an operational area and/or client services preferred.