Specialist, Marketplace

Marketplace Specialist

LASCANA USA | Reports to: Director, Business Development & Marketplaces | Hybrid – Jacksonville, FL

Position Summary

We are seeking a hands-on, analytical Marketplace Specialist to support the management and growth of our third-party e-commerce marketplace channels. The specific marketplaces supported by this role may vary based on business needs and could include current or future marketplace partners.

The ideal candidate has hands-on marketplace experience and is comfortable managing the day-to-day operational and performance aspects of assigned marketplace channels — analyzing performance, identifying opportunities for improvement, maintaining and optimizing product content and presentation, troubleshooting issues, and working cross-functionally to support marketplace growth and operational excellence.

This is an execution-focused role with increasing ownership and independence over time. The Marketplace Specialist will work closely with the Director of Business Development & Marketplaces to execute marketplace strategies, manage assigned responsibilities, and provide insights and recommendations based on marketplace performance.

Key Responsibilities

Channel Operations

• Manage day-to-day marketplace activities for assigned channels, ensuring products, content, promotions, inventory and other marketplace requirements are accurate and up to date, in support of marketplace strategies designed to achieve sales, growth, and profitability goals.
• Monitor product listings and marketplace pages for accuracy, availability, content quality and compliance with marketplace requirements.
• Monitor inventory and product availability and partner with internal teams to address out-of-stock issues and support marketplace demand.

Content and Listing Optimization

• Manage and optimize product listings.
• Maintain and optimize product imagery and creative presentation.
• Support marketplace marketing, promotional and advertising initiatives.

Performance Analysis and Reporting

• Monitor marketplace performance, including sales, traffic, conversion, advertising, inventory, returns and other key performance indicators.
• Prepare and maintain weekly marketplace reporting and identify trends, issues and opportunities for improvement.
• Analyze marketplace data and provide actionable insights and recommendations to the Director, Business Development & Marketplaces.
• Assist with marketplace forecasting, product launches and promotional planning.

Issue Resolution and Cross-Functional Coordination

• Work directly with marketplace support teams and external partners to troubleshoot and resolve routine and escalated issues.
• Coordinate with Customer Care, Logistics, Warehouse Operations, Controlling, Merchandising and other internal teams to ensure marketplace requirements and outbound SLAs are met.

Channel Growth

• Support the onboarding, set up, testing and launch of new marketplace channels as the business expands.
• Stay current on marketplace requirements, platform updates, competitive activity and industry trends.
• Take ownership of assigned marketplace projects and responsibilities, ensuring work is completed accurately, efficiently and on schedule.

Qualifications

Required

• 2–5 years of experience in e-commerce, online retail, marketplace management or a related field, with hands-on experience supporting or managing one or more third-party marketplaces.
• Strong understanding of marketplace operations, including product listings, content, inventory, promotions, fulfillment and marketplace requirements.
• Strong analytical skills with the ability to interpret performance data, identify trends and issues, and translate findings into actionable recommendations.
• Advanced Excel skills and experience working with large data sets and marketplace performance reporting.
• Experience troubleshooting marketplace listing, integration, fulfillment or account-level issues.
• Highly organized with strong attention to detail and the ability to manage multiple channels, priorities and projects simultaneously.
• Strong problem-solving skills with a proactive, hands-on approach.
• Comfortable working independently and taking ownership while knowing when to escalate issues or seek direction.
• Excellent written and verbal communication skills and the ability to work effectively across multiple internal and external teams.

Preferred

• Experience working with major e-commerce marketplaces such as Amazon, Walmart, Target Plus, Nordstrom, Macy’s or similar platforms.
• Amazon marketplace experience and/or familiarity with image-editing tools such as Adobe Photoshop.

Success Metrics

• Sales, traffic and conversion by marketplace channel
• Advertising performance and spend efficiency
• Inventory availability and out-of-stock resolution time
• Return rates and content/listing quality compliance
• Issue resolution time and escalation follow-through
• On-time delivery of weekly reporting and forecasting inputs
• Successful onboarding and launch of new marketplace channels

Why You’ll Love It Here

• Competitive salary + benefits (401k match, PTO, employee discounts)
• Hybrid schedule: work from home three days a week unless instructed otherwise
• “Funky Fridays” – half-day Fridays
• Fun, collaborative fashion-focused team