Specialist: Operations (Absa Rewards/Loyalty Programmes)

Empowering Africa’s tomorrow, together…one story at a time. With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group. Job Summary To provide specialist advice and support in an area of specialisation, enabling the delivery of sound operations and administration services. The role provides operational expertise, drives continuous improvement, supports business change initiatives, ensures compliance with risk and governance requirements, and delivers effective administration and reporting in support of business objectives. Job Description Requirements: Minimum B Degree/NQF 7 or equivalent in business related studies Minimum 2 to 3 years experience in a similar operations environment Key performance areas/responsibilities Specialist Operational Expertise · Provides specialist operational knowledge, advice, and guidance to resolve business issues efficiently. · Acts as a trusted advisor to stakeholders on operational processes, systems, and procedures. · Demonstrates a strong understanding of Rewards operations, controls, and service delivery requirements. · Applies specialist expertise to ensure consistent and effective operational outcomes. Change Management & SME Capability · Serves as a Subject Matter Expert (SME) for operational change and transformation initiatives. · Supports the implementation of process improvements, system enhancements, and business transformation programmes. · Facilitates stakeholder understanding and adoption of new operating models and processes. · Contributes specialist input to change programmes to ensure successful business outcomes. Continuous Improvement · Proactively identifies opportunities to streamline processes and improve operational efficiency. · Drives operational excellence through innovation, optimisation, and best practice implementation. · Analyses operational performance trends and recommends sustainable improvements. · Supports a culture of continuous improvement and enhanced customer experience. Risk Management & Compliance · Ensures adherence to all regulatory, governance, risk, and compliance requirements. · Maintains robust operational controls, quality standards, and audit readiness. · Identifies, escalates, and mitigates operational risks proactively. · Ensures all activities are executed within established risk and control frameworks. Administration & Reporting Excellence · Delivers accurate, timely, and effective administrative support across operational activities. · Maintains effective tracking, monitoring, and reporting mechanisms. · Produces accurate management information and operational reports. · Ensures completeness, integrity, and accuracy of operational records and documentation. Stakeholder & Customer Focus · Builds and maintains strong relationships with internal and external stakeholders. · Responds effectively to operational queries, challenges, and service requests. · Consistently delivers a positive customer and colleague experience. · Collaborates across teams to achieve business objectives and service excellence. Planning & Organising · Manages multiple priorities while maintaining accuracy, quality, and efficiency. · Ensures deadlines, service levels, and operational targets are consistently achieved. · Demonstrates strong coordination, execution, and organisational capabilities. · Effectively balances operational demands in a dynamic environment. Analytical Thinking & Problem Solving · Uses data, reporting, and operational insights to identify root causes and solutions. · Makes informed decisions that support business objectives and customer outcomes. · Anticipates potential issues and implements preventative measures. · Applies logical and structured thinking to resolve complex operational challenges. Accountability & Ownership · Takes responsibility for operational outcomes, service delivery, and quality standards. · Demonstrates integrity, reliability, and commitment to achieving results. · Delivers on commitments with minimal supervision. · Shows ownership of issues through to resolution and continuous improvement. Education Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required) Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank. Absa Bank Limited reserves the right not to make an appointment to the post as advertised