Job Title:

Specialist, Sales Trainer (QA/Trainer Hybrid)

Job Description

We are seeking a detail-oriented Specialist, Sales Trainer to join our team. This is primarily a Quality Assurance role with a training component. You’ll be the backbone of agent performance, ensuring quality standards are met through audits while stepping in to coach and upskill agents when business needs arise.

Key Responsibilities

• Quality Assurance: Conduct regular audits of sales calls, chats, and emails to ensure compliance with Weave’s quality standards, scripts, and best practices

• Feedback & Coaching: Deliver clear, constructive feedback to agents based on audit findings to drive performance improvement

• Training Delivery: Design and facilitate training sessions for new and existing agents as needed, including onboarding, refresher courses, and skill-specific workshops

• Performance Reporting: Track, document, and report QA trends, training outcomes, and areas of opportunity to leadership

• Process Improvement: Identify gaps in agent performance or processes and recommend actionable solutions to improve customer experience and sales effectiveness

What We’re Looking For

• Proven experience in quality assurance, call monitoring, or auditing within a sales or customer service environment

• Demonstrated training or coaching experience — able to teach, mentor, and motivate adult learners

• Strong analytical skills with high attention to detail

• Excellent written and verbal communication skills

• Ability to deliver feedback professionally and help others grow

Role Expectations

• This is not a client-facing role — you’ll work internally with agents and leadership

• Primary focus is QA audits; training duties are assigned based on team needs and engagement levels

• Ideal candidates have experience in both QA and training, but strong QA candidates with a passion for coaching will also be considered

Work Location: Makati, Ayala North Exchange

Work Setup: Hybrid

Location:

PHL Makati City - Ayala North Exchange

Language Requirements:

Time Type:

About Us

Mission:

Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

Company Overview:

We power the brands of the future.
Some call us a global technology and services leader.
But we’re so much more.

Human-centered, tech-powered, intelligence fuelled.
Every day we’re busy helping over 2000 of the world's best brands
solve their toughest business challenges.

Whether it’s……
designing game-changing brand experiences,
building and scaling secure AI technologies,
or building loyalty to drive revenue.

We’ve got them covered. But how?

We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale.

We’re the strategic thinkers who designbrand-defining experiences.
The technologists & engineers who buildsmarter solutions.
And the operational experts who run it all and make it work seamlessly.

By integrating strategy & design with data & analytics, enterprise technology,
and digital operations.
You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future.

Experience the power of Concentrix.

Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.