Splunk Engineer L2

Position Overview: 3-5 years of Splunk experience Critical thinking skills Splunk administrator solving problems Handles common requests and tasks Interacts with large user base Key Responsibilities: Engage with users experiencing Splunk problems Work on tickets and ITMs for Splunk issues Conduct screen-sharing support sessions Perform log onboarding into Splunk Configure ServiceNow and alerts Adjust cron expressions to reduce SVC usage Review internal audit logs Solve problems by correlating documentation and critical thinking Required Skills and Qualifications: Proven experience solving Splunk problems in operational support Ability to work directly with end users Fluent in English Available during Eastern Standard hours (9-5) Data analysis skills Medium SPL knowledge Ability to write semi-complicated queries Strong problem-solving skills Preferred Qualifications: Splunk Power User or Admin certification 5 years total IT experience 3 years in operational support role Hands-on Splunk administrator experience Basic ServiceNow knowledge