Sr Adv Appl/Sys Sales Engineer

THE FUTURE IS WHAT WE MAKE IT. Senior Advance Application / System Sales Engineer (Fire Security) Jakarta, Indonesia The Field Application Engineer (FAE) will act as a technical bridge between sales, customers, and product teams within the Electronic Security domain , covering Access Control and Video Management Systems . The role is primarily focused on pre-sales solutioning, technical consulting, and customer engagement , with an additional responsibility of providing targeted post-sales field support and escalations . This position requires a strong ability to design, position, and validate security solutions , along with hands-on expertise to support deployment challenges across both software and hardware layers of integrated security systems. Key Responsibilities 1. Pre-Sales Engagement & Solutioning (Core Focus) Perform specification compliance and design reviews for electronic security systems, including access control and video surveillance solutions . Provide technical consultancy and system architecture guidance to customers, consultants, and internal sales teams. Translate customer requirements into end-to-end security solutions , including: Access Control Systems (cards, readers, controllers, supervisory software) Video Systems (cameras, NVRs, video management systems) Integration with third-party systems such as Time & Attendance, Visitor Management, and Canteen Management systems Develop and deliver technical demonstrations aligned with customer use cases and operational needs. Plan and execute Proof of Concepts (PoCs), pilot deployments, and solution validations . Support technical discussions with consultants and stakeholders , influencing specifications and design standards. Conduct technical enablement and training programs for sales teams to strengthen solution positioning. Deliver product updates, solution insights, and technical knowledge sessions . 2. Post-Sales Technical Support (Targeted) Provide on-site field support for complex deployments, commissioning challenges, and critical escalations. Support integration, troubleshooting, and performance optimization across deployed security systems. Perform RMA diagnostics and failure analysis across hardware components (controllers, readers, cameras) and software systems. Act as a technical escalation point for high-impact customer issues requiring deep system expertise. Participate in beta testing and validation of new product introductions (NPIs) in live environments. Collaborate with engineering and support teams to resolve product gaps and enhance solution robustness . Required Experience 10–15 years of experience in Electronic Security Systems , including Access Control and Video Surveillance solutions . Strong background in pre-sales engineering, system design, and customer-facing technical roles . Experience working with consultants, system integrators, and enterprise customers . Exposure to full project lifecycle (design → deployment → commissioning → support). Proven ability to balance solutioning responsibilities with hands-on field troubleshooting . Technical Skills Core Technologies Access Control Systems (cards, readers, controllers, supervisory platforms) Video Surveillance Systems (IP cameras, NVRs, video management systems) Integrated security management platforms Protocols & Integration Access control and video protocols (ONVIF, Wiegand, OSDP, RTSP) IP networking fundamentals (TCP/IP, routing, VLANs, PoE) Integration with third-party systems via APIs, SDKs, and middleware Database fundamentals and system interoperability System-Level Expertise Strong understanding of end-to-end security system architecture Ability to work across: Hardware (controllers, card readers, cameras, edge devices) Software (management platforms, databases, analytics, user interfaces) Hands-on experience in commissioning, diagnostics, system tuning, and fault isolation Tools Engineering design and system configuration tools Commissioning, debugging, and diagnostic utilities Network and system analysis tools Domain Skills Strong understanding of security requirements across commercial buildings, data centers, airports, hospitals, and critical infrastructure . Knowledge of security system design principles, standards, and compliance requirements . Awareness of emerging trends in video analytics, identity management, and integrated security ecosystems . Ability to map operational and business requirements to technical security architectures . Customer-Facing & Soft Skills Strong communication and presentation skills , with the ability to clearly explain complex security solutions. Excellent stakeholder engagement , working with customers, consultants, system integrators, and internal teams. Consultative mindset focused on understanding customer security challenges and delivering value-driven solutions. Ability to influence design decisions and manage technical objections effectively . Strong analytical and problem-solving skills , particularly in live and high-pressure environments. Ability to operate with ownership, responsiveness, and adaptability . Skilled in delivering technical training and knowledge transfer sessions . Behavioral Competencies Customer-first mindset with focus on solution outcomes and operational effectiveness High accountability and responsiveness Strong cross-functional collaboration Ability to work independently in field environments and time-critical situations Preferred Qualifications Bachelor’s degree in Electronics, Electrical, Instrumentation, or related engineering disciplines Certifications in access control, video systems, or networking technologies Exposure to IoT-enabled security, cloud-based video platforms, or analytics-driven security solutions is an advantage Travel Requirement Willingness to travel extensively for customer engagements, site support, PoCs, and solution validation activities Success Measures Contribution to win rates and orders through effective technical solutioning Quality and impact of PoCs, demos, and technical engagements Support in successful deployment and adoption of integrated security solutions Customer satisfaction and resolution effectiveness for escalations