Sr. Assistant Workers Comp Claims

CopperPoint has an exciting opportunity for a fully remote Sr. Claims Assistant. This role provides critical clerical and administrative support to claim adjusters and the claim management team throughout the claim management process. As a senior-level assistant, this position works with a high degree of independence, takes on greater responsibility, and contributes to the training and development of less experienced staff. Job responsibilities: Provide clerical/administrative support to the workers compensation claim adjusters and the claim management team. Issue notices and letters timely and accurately in accordance with statutory guidelines. Successfully pass all regulatory, internal and external audits Process payments and benefits timely and accurately Follow special handling instructions regarding client-specific processes and procedures. Accurately maintain related claim processing and procedure records. Keep files on current diary system to timely monitor new developments and to follow up on outstanding requests. Respond to all other diary activities. Partner with team members to move files to positive outcomes and document results. Participate in committee and/or meetings and provide/receive input on bringing issues to best possible resolution. Adhere to service standards, proper file coding and special claims handling instructions. Timely complete medical contacts on appropriate files. Complete medical provider contacts timely and accurately on all claims with temporary disability benefits. Address internal and external customer service needs timely and professionally Actively participate in departmental special project work. Partner in the training and development of less experienced claim assistants. Oversee claim assistant workloads and ensure timely completion of the claim assistant work. Successfully complete the annual corporate Code of Conduct Training. Demonstrate full knowledge, understanding and compliance with the Code. Qualifications/Competencies: Bachelor’s degree preferred. 3+ years’ experience in a claim assistant role or equivalent. Insurance Education Association (IEA) or Self-Insurance Plan (SIP) certification or equivalent preferred Exceptional judgment and prioritization skills. Exceptional written and verbal communication skills. Exceptional customer service skills. Ability to anticipate problems and resolve issues proactively. Computer skills and knowledge of relevant software. Exceptional organizational and time management skills. Spanish Bilingual a plus Strong collaboration skills – requires the ability to partner with vendors, team members and managers to move files to positive conclusion. Intermediate level math and calculator skills. Benefits: Employees and their families are eligible to participate in CopperPoint Insurance Companies benefit plans including medical, dental, vision, short-term disability, long-term disability, life insurance, a health savings account, a flexible spending account, and a 401k plan. We provide some benefits at no cost to the employee (Basic Life Insurance and AD&D at two times an employee’s annual salary, Short- and Long-term Disability coverage, and Employee Assistant Plan). Employees will accrue 0.0692 hours of Paid Time Off (PTO) per paid hour, which may total 18 days a year. In addition, employees will also receive 10 paid holidays throughout the calendar year. Salary Range: $50,000.00 - $69,000.00 annually Compensation may vary depending on skills, experience, education, and geographical location. In addition to base salary, compensation may include an annual discretionary bonus. Founded in 1925, CopperPoint Insurance Companies is a leading provider of workers’ compensation and commercial insurance solutions. With an expanded Line of insurance products and a growing ten-state footprint in the western United States, CopperPoint embodies stability for policyholders in Alaska, Arizona, California, Colorado, Idaho, Nevada, New Mexico, Oregon, Utah, and Washington. CopperPoint Mutual Insurance Holding Company is the corporate parent of Arizona-based CopperPoint Insurance Companies, Alaska National Insurance Company, and other CopperPoint Insurance Entities. CopperPoint’s culture of compassion extends to the community through employee volunteerism, corporate matching, Board service, program sponsorships, and in-kind contributions. We empower employees by providing 12 hours of paid volunteer time annually and matching their personal contributions to the charities of their choice up to $500 per year. In 2020, CopperPoint employees reported 3,500 volunteer hours. CopperPoint offers a competitive compensation package and comprehensive benefits package including major medical, dental, and vision and a wide range of competitive benefits programs, generous matching contributions to your 401(k) plan, generous paid time off, tuition reimbursement, and other education benefits and business casual dress. CopperPoint is an equal employment opportunity employer. All qualified applicants will receive consideration without regard to race, color, sex, religion, age, national origin, disability, veteran status, sexual orientation, gender identity or expression, marital status, ancestry or citizenship status, genetic information, pregnancy status, or any other characteristic protected by state, federal or local law. CopperPoint maintains a drug-free workplace. #LI-Remote