Senior Benefits Specialist
San Antonio, Texas | Hybrid Schedule (50 in office /50 remote)
Join Team Touchstone and Help Make Lives Better
At Touchstone Communities, our purpose is simple: Make Lives Better. Our culture is built around the values of hospitality, accountability, compassion, and excellence. We believe our team members are the heart of The Touchstone Experience, and we are committed to creating an environment where every person feels valued, respected, and empowered to make a meaningful impact.
As we continue to grow, we are seeking an experienced Senior Benefits Specialist to join our Human Resources team and play a critical role in supporting the well-being of our team members across the organization.
The Opportunity
The Senior Benefits Specialist serves as a trusted resource for employees and leaders by ensuring the effective administration, compliance, and continuous improvement of our benefits programs. This role requires a highly organized professional who is passionate about service, knowledgeable in benefits administration, and committed to delivering an exceptional employee experience.
The ideal candidate will bring strong expertise in benefits compliance, retirement plan administration, team member and community communications, and vendor management while maintaining a high level of accuracy and professionalism.
What You'll Do
Benefits Administration & Compliance
Administer and manage all employee benefit programs, including medical, dental, vision, life insurance, retirement plans, wellness initiatives, and voluntary benefits.
Determine employee eligibility and process benefit enrollments, changes, and terminations.
Ensure compliance with all applicable federal, state, and local regulations, including ERISA, ACA, HIPAA, COBRA, and related requirements.
Coordinate 1095 reporting and submissions, ensuring accuracy and timely completion.
Assist with annual reporting requirements, including Form 5500 preparation and filings.
Maintain accurate benefits records and documentation.
Retirement Plan Management
Serve as a subject matter expert for the company's 401(k) plan.
Manage critical 401(k) compliance activities, audits, testing, and reporting requirements.
Partner with plan administrators and vendors to ensure regulatory compliance and operational excellence.
Employee Support & Communication
Serve as the primary point of contact for benefits-related questions and support.
Educate team members on available benefit options and help them make informed decisions.
Resolve enrollment, eligibility, and claims-related concerns in a timely and service-focused manner.
Conduct new hire benefits orientations and educational sessions.
Develop benefit communications, presentations, and resources that enhance employee understanding and engagement.
Reporting & Vendor Relations
Analyze benefit utilization, trends, and costs to support strategic decision-making.
Reconcile benefits-related accounts and ensure data accuracy.
Collaborate with payroll and HR teams on benefits-related data management.
Build strong partnerships with insurance carriers, retirement plan administrators, and other vendors to ensure exceptional service delivery.
What We're Looking For
At least 5 years of extensive experience in employee benefits administration and compliance.
Strong knowledge of 401(k) plan management, compliance testing, and audits.
Working knowledge of ERISA, ACA, HIPAA, COBRA, and related regulations.
Exceptional attention to detail, organization, and analytical skills.
Ability to manage multiple priorities while maintaining accuracy and confidentiality.
Strong communication and relationship-building skills.
Passion for delivering outstanding service and creating a positive team member experience.
Why Touchstone?
We believe in taking care of the people who take care of others. That's why we offer a comprehensive rewards package designed to support your health, financial well-being, career growth, and work-life balance.
Benefits & Perks
Hybrid work schedule (50 in office/ 50 remote) Must be able to commute into the office weekly.
Health allowance for Corporate Support Office team members, including company-paid medical coverage
Comprehensive medical, dental, and vision plans
Employer-paid life insurance
Pet insurance
Health benefits effective the first of the month following employment
401(k) with company match after 90 days
Tuition reimbursement program
Flexible PTO program
Employee Assistance Program
Wellness program
Experience The Touchstone Difference
At Touchstone Communities, every role contributes to our mission of making lives better. Whether supporting residents directly or serving behind the scenes, our team members make a meaningful difference every day.