Sr. Client Success Executive

Who we are Founded in 1999 and headquartered in Central Ohio, we’re a privately-owned, independent healthcare navigation organization. We believe that no one should have to navigate the cost and complexity of healthcare alone, and we’re on a mission to make healthcare simpler and more effective for our millions of members. Our big-hearted, tech-savvy team fights to ensure that our members get the care they need, when they need it, at the most affordable cost – that’s why we call ourselves Healthcare Warriors®. We’re committed to building diverse and inclusive teams – more than 2,000 of us and counting – so if you’re excited about this position, we encourage you to apply – even if your experience doesn’t match every requirement. The Sr Client Success Executive, Strategic Accounts serves as the executive relationship owner and strategic business partner for Quantum Health’s most complex and high-value clients. This role is accountable for retention, revenue expansion, performance guarantee achievement, and long-term client value realization across a portfolio of national and jumbo accounts. Operating with a high degree of autonomy, this leader drives enterprise-level strategy, aligns executive stakeholders, translates client business objectives into actionable success plans, and ensures cross-functional orchestration across Quantum Health to deliver measurable outcomes. Success in this role is defined by sustained client growth, executive-level trust, operational excellence, and strategic partnership that positions Quantum Health as an indispensable advisor. Location: This position is located at our Dublin, OH campus with hybrid flexibility or may work remotely anywhere in the United States of America. What you’ll do (Essential Responsibilities) Strategic Account Leadership & Value Realization Serve as the executive relationship owner for assigned strategic and jumbo accounts, developing multi-year partnership strategies aligned to client enterprise objectives. Establish and maintain C-suite and senior stakeholder relationships to position Quantum Health as a trusted strategic advisor. Translate client business priorities (cost containment, member experience, health outcomes, risk mitigation) into actionable account plans with defined KPIs and measurable ROI. Lead annual and multi-year strategic planning sessions, business reviews, and executive presentations that demonstrate value realization and forward-looking innovation. Own performance guarantee oversight, proactively identifying risks and implementing mitigation strategies to ensure successful outcomes. Drive enterprise adoption and optimization of Quantum Health solutions to maximize client value and long-term partnership stability. Revenue Growth, Retention & Portfolio Expansion Own full retention accountability and revenue performance across assigned portfolio. Develop and execute comprehensive renewal strategies, including executive alignment, value articulation, and competitive positioning. Identify and lead expansion opportunities including cross-sell and upsell initiatives aligned to client strategic priorities. Proactively assess account health through data analytics, stakeholder engagement, and risk monitoring to prevent churn and uncover growth opportunities. Partner with Sales and Growth teams to position Quantum Health for expanded footprint within client organizations. Enterprise Orchestration & Operational Excellence Act as the internal quarterback for assigned accounts, aligning Operations, Clinical, Product, Finance, and Implementation teams to deliver a seamless client experience. Anticipate and resolve complex, escalated issues with executive-level visibility, ensuring rapid resolution and root-cause prevention. Convey client market trends, competitive intelligence, and strategic objectives to internal leadership to inform product roadmap and service innovation. Ensure disciplined CRM management and account hygiene, maintaining accurate forecasting, health scoring, and strategic documentation. Provide executive insights and portfolio reporting to senior leadership, highlighting risks, opportunities, and strategic initiatives. Other duties as assigned. What you’ll bring (Qualifications) Education: Bachelor’s degree in Business, Healthcare Administration, or related field required; Master’s degree preferred. Experience: Minimum of 2+ years of direct experience managing jumbo or national accounts (e.g., large, complex, multi-location, high-revenue employer groups). 10–12+ years of progressive experience in strategic account management, consulting, health insurance, or enterprise client leadership roles. Demonstrated success retaining and growing high-value, complex client portfolios. Proven ability to influence and engage executive-level stakeholders in high-stakes, high-visibility environments. Strong financial acumen with the ability to articulate ROI, performance guarantees, and value realization metrics. Exceptional strategic thinking, negotiation, analytical, presentation, and executive communication skills. Ability to operate independently with a high degree of ownership and accountability. Experience in healthcare, health insurance, or benefits consulting strongly preferred. Proficiency with CRM platforms (Salesforce preferred) and executive-level reporting. Travel as required based on client and business needs. A high degree of personal accountability and trustworthiness, a commitment to working within Quantum Health’s policies, values and ethics, and to protecting the sensitive data entrusted to us. Leadership Expectations (Manager-Level Without Direct Reports) Lead through influence across matrixed teams without formal people management responsibility. Demonstrate executive presence and sound judgment in high-impact decision-making environments. Drive accountability across internal stakeholders to ensure client commitments are met. Model strategic thinking, ownership mindset, and enterprise collaboration. What’s in it for you: Compensation: Competitive base and incentive compensation Coverage: Health, vision and dental featuring our best-in-class healthcare navigation services, along with life insurance, legal and identity protection, adoption assistance, EAP, Teladoc services and more. Retirement: 401(k) plan with up to 4% employer match and full vesting on day one. Balance: Paid Time Off (PTO), 7 paid holidays, parental leave, volunteer days, paid sabbaticals, and more. Development: Tuition reimbursement up to $5,250 annually, certification/continuing education reimbursement, discounted higher education partnerships, paid trainings and leadership development. Culture: Recognition as a Best Place to Work for 15+ years, dedication to diversity, philanthropy and sustainability, and people-first values that drive every decision. Environment: A modern workplace with a casual dress code, open floor plans, full-service dining, free snacks and drinks, complimentary 24/7 fitness center with group classes, outdoor walking paths, game room, notary and dry-cleaning services and more! What you should know: Internal Associates: Already a Healthcare Warrior? Apply internally through Lever Process: Application > Recruiter Video Interview > Online Assessment(s) > Interview(s) > Offer > Background Check. Diversity, Equity and Inclusion: Quantum Health welcomes everyone. We value our diverse team and suppliers, we’re committed to empowering our ERGs, and we’re proud to be an equal opportunity employer . Tobacco-Free Campus: To further enable the health and wellbeing of our associates and community, Quantum Health maintains a tobacco-free environment. The use of all types of tobacco products is prohibited in all company facilities and on all company grounds. Compensation Ranges: Compensation details published by job boards are estimates and not verified by Quantum Health. Details surrounding compensation will be disclosed throughout the interview process. Compensation offered is based on the candidate’s unique combination of experience and qualifications related to the position. Sponsorship: Applicants must be legally authorized to work in the United States on a permanent and ongoing future basis without requiring sponsorship. Agencies: Quantum Health does not accept unsolicited resumes or outreach from third-parties. Absent a signed MSA and request/approval from Talent Acquisition to submit candidates for a specific requisition, we will not approve payment to any third party. Reasonable Accommodation: Should you require reasonable accommodation(s) to participate in the application/interview/selection process, or in order to complete the essential duties of the position upon acceptance of a job offer, click here to submit a recruitment accommodation request. Recruiting Scams: Unfortunately, scams targeting job seekers are common. To protect our candidates, we want to remind you that authorized representatives of Quantum Health will only contact you from an email address ending in @quantum-health.com. Quantum Health will never ask for personally identifiable information such as Date of Birth (DOB), Social Security Number (SSN), banking/direct/tax details, etc. via email or any other non-secure system, nor will we instruct you to make any purchases related to your employment. If you believe you’ve encountered a recruiting scam, report it to the Federal Trade Commission and your state’s Attorney General . California Employee and Job Applicant Notice of Collection of Personal Information: If you are a California resident, Quantum Health may collect personal information in connection with your application for employment and, if hired, during the course of your employment. The categories of personal information collected and the purposes for which that information is used are described in our California Employee and Job Applicant Notice of Collection of Personal Information. Please review the notice here: California Employee and Job Applicant Notice Use of Technology Notice: Quantum Health and its authorized service providers may contact applicants by email, phone, and text message about their application and related employment opportunities. Text messages may cover application status, interview invitations, and reminders, and applicants will have the option to opt out at any time. Message frequency varies. Message and data rates may apply. Quantum Health uses AI-assisted recruiting technology to support communication, scheduling, and candidate evaluation, including tools that may review application materials and analyze recorded interviews. These tools assist our recruiting team; final employment decisions are made by human reviewers. Applicants who will be interviewed using these tools receive advance notice describing the technology and what it evaluates, are asked for permission before the interview is recorded or analyzed, and may request deletion of their recording.