Sr. Customer Service Representative

Sr. Customer Service Representative Work Arrangement / Work Shift: Remote Role Overview: Atticus Solutions is looking for an exceptional individual who thrives in a vibrant startup ecosystem and seeks to be part of building something monumental. You will be a cornerstone of the team, taking charge of client interactions and effectively articulating the value proposition to online sellers. Your impact involves managing support tickets for e-commerce clients while driving internal process efficiencies. What You’ll Be Doing: Day-to-day: Handle support tickets for our e-commerce clients who expect quick responses and resolutions from a team that knows how things work Internal Improvements: You'll be making our ticketing system, processes and team more efficient, able to handle more customer queries faster Problem Solving: Agents need to apply problem-solving skills to diagnose and resolve e-commerce client issues. This involves analysing the problem, comparing it with known issues, and determining the best course of action to resolve the client's concerns Continuous Learning and Improvement: You'll be making our ticketing system, processes and team more efficient, able to handle more customer queries faster Communication and collaboration: Effectively communicate improvements to internal and external stakeholders, fostering strong relationships What You’ll Need: A solid foundation of 3+ years in Logistics, Operations, E-commerce, or a related arena. Proven expertise in customer success or operations, with a similar tenure. A quick learner, adept at adapting in a fast-paced, energetic startup environment. Exceptional communication skills in English, both written and verbal. An organizational wizard, capable of juggling multiple priorities against tight deadlines. A data-driven mindset, eager to unearth problems, pinpoint opportunities, and evaluate impacts. A team player persona, exuding positivity and camaraderie, inspiring those around you. About Atticus: Atticus Advisory Solutions Inc. is a specialized remote staffing and IT offshoring firm based in the Philippines, providing vetted, high-quality Filipino talent to global tech startups, SMEs, and consulting firms, focusing heavily on niche areas like ERP (NetSuite), Accounting and Finance and IT, offering integrated recruiting, upskilling, and HR support to ensure high retention and reliable offshore teams. Atticus provides a comprehensive solution for international companies to build dedicated, outsourced teams and efficiently scale their technical and administrative capabilities by leveraging skilled Filipino talent, managed with a focus on quality and long-term retention. We ensure the teams perform like extensions of the client’s own operations. Who We Are: We are a customer-focused organization that puts people at the heart of everything we do. We believe great outcomes come from strong collaboration, where ideas are openly shared and teamwork is valued. Our team members are proactive and confident—they take ownership, speak up, and are not afraid to ask questions. We encourage curiosity and continuous improvement, empowering everyone to challenge the status quo and find better ways of working. We foster a growth mindset, where learning is continuous, feedback is welcomed, and mistakes are seen as opportunities to grow. Here, you are supported to develop your skills, improve processes, and make a meaningful impact. Why Join Us: At Atticus Advisory Solutions Inc, we value our employees and provide a positive and collaborative work environment. We offer competitive compensation, benefits, annual leaves, health and medical insurances. Our culture offers flexible working arrangement and opportunities for growth and development. Locations Philippines Remote status Fully Remote