Sr Dynatrace Administrator

Aven Hospitality is an innovative technology provider powered by SynXis®, the leading global hospitality commerce and distribution platform. We empower hoteliers around the world to exceed expectations, solve daily challenges, and stay ahead of the competition.

With our comprehensive portfolio of solutions, hoteliers can manage distribution, retailing, payments, operations, and more. Providing hoteliers the tools to maximize revenue, improve operational efficiency, and deliver personalized guest experiences that drive satisfaction.

Our tools are built to seamlessly integrate with each hotelier’s unique strategy, elevating guest satisfaction and creating meaningful connections.

We are pioneering AI in hospitality technology to unlock new opportunities, drive efficiency, and personalize the guest experience. By prioritizing stability, scalability, and data-driven insights, we equip hoteliers to adapt and thrive in an ever-changing landscape, ready for whatever comes next..

Sr. Dynatrace Administrator

Job Description

At Aven Hospitality, we are passionate about delivering exceptional guest experiences through innovative technology, operational excellence, and a customer-first mindset. We foster a collaborative, diverse, and high-performing culture where teams work together to solve complex challenges and drive business outcomes. As we continue to modernize and scale our technology platforms, we are seeking an experienced Dynatrace Administrator to help advance our observability strategy, bring fresh perspectives, and play a key role in improving the reliability, performance, and customer experience of our hospitality solutions.

The ideal candidate will provide technical assistance, troubleshoot and resolve service and customer challenges within our Site Reliability Engineering (SRE) organization and work closely with developers & EA teams by taking their requirement and converting into business transactions. Manage & improve APM solution according to the needs of the organization. Role will be very hands-on and will include providing insights about Dynatrace and connecting it with other monitoring tools.

Responsibilities

• Own the administration, configuration, governance, and continuous improvement of the Dynatrace platform across Aven Hospitality's cloud and application estate.
• Design, implement, and maintain end-to-end observability standards covering infrastructure, applications, databases, containers, Kubernetes (GKE), cloud services, and digital experience monitoring.
• Lead onboarding of new applications, services, and platforms into Dynatrace while ensuring monitoring consistency and adherence to observability standards.
• Develop and maintain alerting strategies, anomaly detection models, and AI-driven problem correlation to reduce alert noise and improve signal quality.
• Configure and optimize Dynatrace Davis AI, management zones, tagging strategies, dashboards, and service detection rules.
• Partner with Cloud Engineering, SRE, DevOps, DBA, and Application teams to establish Service Level Indicators (SLIs), Service Level Objectives (SLOs), and reliability metrics.
• Drive root cause analysis and performance investigations for critical production incidents and major outages.
• Implement observability best practices for Kubernetes, cloud-native applications, microservices, APIs, and distributed systems.
• Create executive, operational, and engineering dashboards that provide actionable insights into availability, performance, customer experience, and business services.
• Develop automation for monitoring deployment, configuration management, and observability-as-code using APIs, Terraform, and CI/CD pipelines.
• Optimize data ingestion, retention policies, and licensing consumption to maximize platform value and cost efficiency.
• Lead platform upgrades, integrations, and enhancements with tools such as ServiceNow, Splunk, cloud providers, CI/CD platforms, and incident management solutions.
• Define observability governance, standards, naming conventions, documentation, and operational procedures.
• Mentor engineers and operational teams on observability practices, performance engineering, and proactive monitoring strategies.
• Provide capacity planning, trend analysis, forecasting, and performance recommendations to improve platform scalability and reliability.
• Act as the technical subject matter expert and strategic leader for enterprise observability and application performance management initiatives.

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• Define and execute Aven Hospitality's observability roadmap and strategy.
• Establish enterprise observability KPIs, standards, and maturity goals.
• Evaluate and recommend new monitoring, AIOps, and observability technologies.
• Drive cross-functional initiatives to improve system reliability, MTTR, customer experience, and operational excellence.
• Lead observability transformation efforts and identify opportunities to reduce operational toil through automation and AI-driven insights.

BENEFITS

• Competitive compensation

• Generous Paid Time Off (25 PTO days)

• 8 hours of Volunteer Time Off (VTO)

• Comprehensive medical, dental, and wellness program

• 12 weeks paid parental leave

• Fully remote work — work from anywhere in the U.S.

• Formal and informal reward, recognition, and acknowledgement programs

Reasonable Accommodation

Aven Hospitality is committed to working with and providing reasonable accommodation to applicants with disabilities. Applicants applying for a Aven Hospitality position with a disability who require a reasonable accommodation for any part of the application or hiring process may contact Aven Hospitality at Contact Us

Determinations on requests for reasonable accommodation will be made on a case-by-case basis.

Affirmative Action

Aven Hospitality is an equal employment opportunity/affirmative action employer and is committed to providing employment opportunities to minorities, females, veterans and disabled individuals. EEO IS THE LAW

About Us

About Aven Hospitality

Aven Hospitality is an innovative technology provider powered by SynXis®, the leading global hospitality commerce and distribution platform. We empower hoteliers around the world to exceed expectations, solve daily challenges, and stay ahead of the competition.

With our comprehensive portfolio of solutions, hoteliers can manage distribution, retailing, payments, operations, and more. Providing hoteliers the tools to maximize revenue, improve operational efficiency, and deliver personalized guest experiences that drive satisfaction.

Our tools are built to seamlessly integrate with each hotelier’s unique strategy, elevating guest satisfaction and creating meaningful connections. We are pioneering AI in hospitality technology to unlock new opportunities, drive efficiency, and personalize the guest experience. By prioritizing stability, scalability, and data-driven insights, we equip hoteliers to adapt and thrive in an ever-changing landscape, ready for whatever comes next.