Sr Manager, New Equipment Field Operations - Midwest

On a typical day you will:

• Drive Performance to Estimate in the branch offices

• Ensure adherence to Sales Installation Process (SIP)

• Ensure branches are in compliance with CPM17 and GS110 policies

• Drive NE QOP callback rate

• Ensure kick off meetings and target hours assigned prior to start of the project

• Provide on-going training, development, and leadership to the new equipment operations team

• Provide technical direction to field operations staff and participate in large bids

• Responsible for the quality of all new installations in designated territory

• Investigate and resolve all critical customer issues with the use of Otis and non-Otis products

• Report and present on recommendations for all product designs and performance requirements

• Monitor field tests as well as first inspection and data reports

• Consult with construction superintendents, constructors, and adjusters regarding problems encountered with product performance

• Proactively aid the region in regard to the malfunctioning of equipment

• Assess patterns of complaints and determine solutions to ensure projects are completed to satisfaction and within reasonable timeframe

• Drive a safety culture throughout territory through communication, discipline, recognition and train

• Ensure compliance with safety requirements including daily JHA, hoisting and rigging plans, critical steps in process audits, FSE’s, FPA’s

What you will need to be successful:

• High school diploma or equivalent required; bachelor’s degree preferred

• Experience working with field level associates required

• Leadership experience required

• Ability to work in a highly team-oriented and dynamic environment

• Candidate must demonstrate strong written and verbal communication skills to effectively develop expectations and relationships with internal and external customers

• Needs to be self-motivated and able to manage many simultaneous projects and responsibilities

• Successful candidate should be very comfortable in a technical environment utilizing Microsoft based computer software

• Strong leadership skills, goal-orientated, and self-motivated with strong time management and organizational skills

• Knowledge and strict enforcement of company EH&S policy and processes

• 5+ years elevator industry experience or experience leading technicians in a similar industry preferred

• Management experience a plus

Travel: This position requires 75-85% travel within the territory.

What’s In it For Me / Benefits

• You will receive a long-term employment contract with the world market leader in a crisis-proof industry.

Benefits:

Otis currently provides our colleagues with the following benefits:

• 401(k) plan that includes generous company match and a separate automatic retirement contribution

• Comprehensive medical, prescription drug, dental and vision coverage for colleagues and their eligible dependents, beginning on their first day of employment

• Three weeks paid vacation and paid company holidays

• Paid sick leave - Employee assistance and wellness incentive programs

• Life insurance and disability coverage

• Voluntary benefits, such as legal, pet, home, and auto insurance

• Birth/adoption and parental leave benefits

• Adoption assistance

• Tuition reimbursement program

• Peer recognition and service anniversary awards, as well as spot performance bonus opportunities

The salary range for this role is $165,000-$195,000 base. Pay within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, and business or organizational needs.