Sr Manager Quality Assurance

Position Title: Sr. Manager Quality Assurance (M3)

For more than three decades, Crown Castle has led the way in shared communications infrastructure, delivering profitable solutions by connecting communities, businesses, and people, and enabling each to thrive with reliable access to voice and data in more places, faster than ever before. When you join Crown Castle, you become part of a dynamic team of passionate and collaborative professionals engaging in complex challenges and contributing to projects that shape the future of life and work.

ABOUT THE ROLE
The Sr. Manager Quality Assurance will develop, implement, and conduct a Quality Management System; leading a team of quality assurance engineers, reporting results, providing insight into root causes, and assisting in improvement strategies with key stakeholders. The manager will drive quality assurance programs to ensure conformance to Crown and industry standards, processes, and procedures. Areas of focus will span structural tower construction, inspections, and work procedures, products, and outcomes specified by standards. A strong emphasis will be placed on analytical discoveries that uncover areas of needed focus. The outcome will be to drive compliance and continuous improvement of operations within the Assets and Operations team. This position will also participate/lead in the development and delivery of training programs for both internal employees and external vendors; being the subject matter expert of our operational requirements. The manger will also participate in or lead the development of qualification requirements of vendors, construction standards, inspection standards, and safety programs.

Essential Job Functions

• Lead a team of direct reports including development of qualifications, hiring, team development, and performance management.
• Develop a full working knowledge of Crown engineering and operations standards, with the ability to read and interpret structural reinforcement and general construction drawings for conformance to Crown standards and quality requirements are specified as to audit project/vendor conformance and performance.
• Develop and apply Quality Assurance Management Systems to develop and maintain quality of operations, structural construction, and safety.
• Develop and maintain statistical analysis and controls of operations to identify critical areas needing quality management.
• Document inspection results and perform analysis, reporting, and presentation to employees, managers, directors and senior leadership.
• Schedule and manage reoccurring QA meetings with key stakeholders on a regular basis to share results and monitor/lead the disposition of all reported non-conformance issues.
• Conduct field audits and observations of structural tower construction, inspections, and other activities maintaining all audit files, data, and reporting.
• Conduct desktop audits of work products and outcomes specified by standards maintaining all audit files, data, and reporting.
• Assist or lead the development of standards, processes, and procedures related to the Assets and Operations department.
• Assist or lead the development and delivery of training to ensure continuous improvement in execution of processes, procedures, and quality.
• Monitor the progress and effectiveness of the quality management system; recommend and provide input on the creation of, or enhancement of, operational standards, policies and procedures to improve cost, quality, and speed.

WHAT YOU WILL NEED TO SUCCEED

Education/Certifications

• Bachelor’s degree in Engineering or related technical discipline or equivalent work experience.
• AWS D1.1 Certified Weld Inspector certification is desirable but not required
• PMP certification highly desirable but not required
• Six Sigma training highly desirable but not required
• Training or experience in quality management systems, such as the ISO 9000 family of standards, is highly desirable but not required

Experience/Minimum Requirements

• Eight (8)+ years of construction and/or maintenance experience preferably in the telecommunications industry.
• Three (3)+ years experience leading a team of technical experts.
• Specific knowledge of structural and civil construction standards, processes, and materials.

Other Skills/Abilities

• Excellent communication, and organizational skills; both written and spoken
• Excellent coaching and motivating skills for employees
• Proven ability to manage teams that may not reside in same office
• Lead direct and indirect cross-functional and inter-departmental teams in project execution in the creation of processes through collaboration; driving buy-in
• Demonstrated ability in achieving high customer satisfaction results
• Comprehensive understanding of quality assurance programs
• Proven ability to take project/idea from inception to final product
• Proven ability to manage multiple projects simultaneously
• Ability to work independently with minimal supervision
• Ability/aptitude to write/prepare technical documentation and related communications appropriate for all levels of the organization
• Ability to recognize opportunities for efficiency and effectiveness gains and offer solutions, analyzing data; making estimates and projections
• Ability to work in a deadline and multiple project intensive environment
• Working knowledge of communication tower structural design, construction, inspection, and related standards
• Ability to read and interpret engineering drawings and specifications
• Knowledge of drafting practices and CAD
• Knowledge of ANSI/TIA/EIA 222
• Knowledge of AWS D1.1
• Knowledge of AISC Manual of Steel Construction
• Knowledge of the ISO 9000 series of quality management systems standards
• Knowledge of OSHA standards

Organizational Relationship

Reports to: Director Engineering & Construction

Title(s) of direct reports (if applicable): Quality Assurance Engineers

Where You Will Work: This role falls into our hybrid work model working in the office on Monday through Thursday. On Fridays, teammates have the option to work from the office or home. There is an expectation of collaboration with teammates and stakeholders for moments that matter that could require travel.

YOUR COMPANY BENEFITS
At Crown Castle, we do our best to ensure you have access to the resources you need to live a healthy and happy life no matter where you are in life. Our benefits are built around your individual needs, covering physical, mental, and financial health and designed to enhance your quality of life.

We are proud to offer a full suite of health and wealth benefits for you and your loved ones. Below are a few of the key highlights of the many benefits we provide.

• Comprehensive healthcare plans with highly company subsidized premiums and up to $2,000 annual company contribution to your Health Savings Account (HSA base plan for employee and dependents).
• Market-leading 401(k) plan, which includes up to 10% company contributions through our 5% match and 5% profit sharing program (based on employee contributions).
• New-child leave up to 8 weeks of 100% paid leave upon birth or legal adoption of a new child. Birth mothers are eligible for up to 8 weeks of additional 100% paid medical leave.
• Tuition reimbursement up to $5,250 per year of eligible tuition and fees.
• Crown Castle scholarship program awarding up to $10,000 per recipient each year for eligible dependent children of employees and interns.
• Matching charitable contributions to qualified charitable organizations of up to $1,000 per year per teammate.
• Generous paid time-off for eligible full-time employees (minimum 18 days per year based on years of service).
• 10 company holidays plus 2 floating holiday.
• All offices provide free beverages and snacks.

Compensation
The salary range offered for this position is $136000 - $187000 annually. A candidate's offer is determined by various factors including but not limited to, depth of experience, role-related knowledge and skills, relevant education or training, internal alignment, and work location. Depending on the position offered, the compensation package may also include incentive compensation opportunities in the form of a discretionary annual cash bonus or commissions, and equity incentives.
Additional Information
Pursuant to the Los Angeles County and San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

If you are interested in joining our team, please visit the Crown Castle careers site to apply. We do not accept resumes from agencies, headhunters, or other third-party suppliers who have not signed a formal agreement with us. This position will remain posted until filled.