Sr. Manager - US Field Operations

Founded in 2008, Cyberhawk™ is the first company in the world to use drones to inspect industrial assets. Cyberhawk’s world-class pilots and inspection engineers complete hundreds of thousands of UAS inspections per year, for 300+ customers across 40 countries. Today, the Cyberhawk team continues to lead the way in close visual inspections of critical assets, including electrical grids, power generation sites, oil and gas structures and capital-intensive industrial construction projects – while always putting safety at the forefront of our operational excellence. Using Cyberhawk’s intuitive, cloud-based visualization software platform, iHawk™, we consolidate diverse sources of inspection data to provide a single source of truth for assets at any scale and translate these findings into actions. We are experts at finding defects in critical energy infrastructure which can impact the environment and the communities our customers serve, and we deliver solutions which are critical to our customers’ ability to document capital intensive industrial sites. Cyberhawk is changing the way our industry has operated for 75 years by empowering our customers to harness the full power of their data and visual assets, both integrating into workflows, and sharing this information across their enterprises. This leads to better decisions, faster, saving our customers hundreds of millions of dollars in the process. About the Team: The Field Operations team is responsible for the safe, efficient, and reliable execution of Cyberhawk's field services across North America. Working closely with Project Management, Planning, Technical Delivery, and Data Delivery, the team ensures our field personnel, equipment, and operational systems are prepared to consistently deliver exceptional results for our customers. The Senior Manager, Field Operations provides leadership across Operations, Equipment, and Aviation Safety & Training, creating a unified approach to operational readiness, field execution, and continuous improvement. About the Role: As the Senior Manager, Field Operations, you will lead the operational engine that enables Cyberhawk's field teams to execute safely, efficiently, and at scale. You will be responsible for building a high-performing leadership team, driving operational excellence, and ensuring the organization has the people, equipment, training, and processes necessary to support continued growth. This is a highly collaborative leadership role that partners closely with Project Management, Planning, Data & Technical Delivery, and leadership to translate strategic objectives into operational success. You'll play a key role in developing scalable operating models, improving organizational performance, and fostering a culture of accountability, safety, and continuous improvement. Every employee at Cyberhawk is expected to demonstrate and foster the 5 core values, along with the overarching value of ‘Nae Drama’, that encourage a positive culture within Cyberhawk: One Team Open and Humble Hungry to Grow Show up and Have Fun Own it And Solve It Job Responsibilities: Lead all US field operations, ensuring safe, efficient, and consistent execution across customer programs. Provide leadership and development for the Operations Manager, Equipment Manager, and Aviation, Safety & Training Manager. Establish and maintain operational standards that support scalable growth and operational excellence. Drive workforce readiness by ensuring personnel, aircraft, vehicles, and equipment are available to meet customer demand. Champion a strong safety culture while ensuring compliance with FAA regulations, customer requirements, and company policies. Develop, monitor, and improve key operational performance indicators including productivity, utilization, fleet availability, safety performance, and operational readiness. Partner with Project Management to ensure successful execution of customer commitments and operational support for project delivery. Collaborate with Planning to optimize staffing, scheduling, and resource allocation. Support the implementation of new aircraft, sensors, software platforms, operational technologies, and systems in partnership with Data & Technical Delivery. Lead operational response during significant incidents, customer escalations, and business-critical events. Identify opportunities to simplify processes, improve efficiency, and standardize operations across the organization. Foster a culture of accountability, collaboration, and continuous improvement throughout the field organization. Job Requirements: Bachelor's degree or equivalent professional experience. 5+ years managing leaders or multi-disciplinary teams. Experience leading geographically dispersed field operations or service organizations. Demonstrated success driving operational performance through process improvement and leadership. Strong understanding of workforce planning, operational execution, and organizational performance. Proven ability to influence cross-functional teams and lead through change. Strong communication, decision-making, and problem-solving skills. Financial and commercial awareness with the ability to balance customer expectations, operational performance, and business objectives. Bonus Experience: FAA Part 107 Remote Pilot Certificate. Experience within utility inspection, aviation, energy, engineering, or industrial services. Experience leading large field service organizations. Knowledge of aviation safety management systems and regulatory compliance. Experience implementing operational technologies, enterprise systems, or digital transformation initiatives. Lean, Six Sigma, or other continuous improvement methodologies. Experience supporting rapid organizational growth or organizational transformation. Additional Details: Eligibility to live and work in the US with high fluency in English. Be able to access the Golden, CO office on a regular basis and when required. Some travel to project sites required. The successful candidate will be required to complete a criminal background check and reference check during the onboarding process. Company US Benefits: Employee medical, dental and vision insurance paid for 100% by the company Basic life insurance, short-term disability and long-term disability covered 100% by the company Other voluntary health benefits – hospital, accident, critical illness and voluntary life insurance Paid company holidays, Flexible PTO and Sick time 401k with a 5% company match Discretionary Annual Performance Bonus Hybrid working Monthly adventure draw Employee Referral Program Cyberhawk is an equal opportunity employer that values equality, diversity, and an inclusive work environment.