Sr. Partner Solutions Sales & Adoption Manager

Job Description:

Purpose of the job

The purpose of this role is to accelerate adoption and commercial value creation across Collinson’s partner-facing products, tools and services. Acting in a business development-style capacity within Partnerships, the role will identify, shape, sell and drive opportunities for partners to adopt digital products including (but not limited to) Lounge Management Solutions (LMS), Waitlist, Partner Portal, Data Services, Integrations and other partner-related capabilities that enhance operational efficiency, partner engagement, customer experience and portfolio performance.

The role will work closely with regional Partnership Managers, wider regional Partnerships teams, Product, Value Proposition, Commercial, Operations, Data, Technology, Marketing and other relevant functions to build a clear pipeline of opportunities, support partner conversations, develop compelling propositions and coordinate implementation plans that drive measurable adoption and usage across the global partner portfolio.

A key focus will be translating product and service capabilities into partner-relevant value propositions, ensuring that opportunities are prioritized based on commercial impact, partner need, operational readiness and strategic fit. The role will also help establish repeatable approaches, engagement materials and adoption frameworks that can be deployed consistently across regions, whether through a regional, centralized or global operating model, while feeding regional requirements, partner feedback, market insight and adoption barriers into Product and Value Proposition teams to help evolve Collinson’s digital product roadmap.

The successful candidate will be commercially minded, proactive and highly collaborative, with the ability to spot opportunities, influence stakeholders, manage cross-functional delivery and support growth and adoption of partner-facing solutions across the Travel Experiences ecosystem.

Key Responsibilities

• Opportunity Identification: Work with regional Partnership Managers, wider regional Partnerships teams and cross-functional stakeholders to identify partners and markets where Collinson’s products, services and digital capabilities can create commercial, operational or strategic value.
• Business Development and Pipeline Management: Build and manage a pipeline of adoption and growth opportunities, progressing prospects from identification through partner engagement, proposition development, commercial alignment and implementation support.
• Partner Engagement: Support partner conversations and business reviews by positioning relevant tools and services in a way that addresses partner priorities, improves engagement and strengthens long-term relationships.
• Product and Service Adoption: Sell and drive partner adoption of LMS, Waitlist, Partner Portal, Data Services and other partner-facing digital products, tools and services within the allocated region, ensuring partners understand the value, use cases and benefits of each proposition.
• Proposition Development: Translate product capabilities into clear, partner-facing propositions, including use cases, benefits, adoption materials and business case inputs to support decision making and implementation.
• Cross-Functional Delivery: Coordinate across Product, Commercial, Operations, Data, Technology, Finance, Marketing and regional Partnerships teams to ensure opportunities are qualified, prioritized and delivered effectively.
• Commercial and Strategic Alignment: Ensure opportunities are assessed against commercial potential, partner need, implementation feasibility, regional priorities and wider Travel Experiences strategy.
• Reporting, Usage and Insight: Track pipeline progress, adoption levels, partner feedback, barriers to implementation, product usage and commercial outcomes, working with partners and internal teams to optimize usage once products are adopted and providing clear reporting and actionable insight to leadership and relevant teams.
• Regional Insight and Product Feedback: Capture partner requirements, regional needs, market insights and feedback on product functionality, feeding these into Product and Value Proposition teams to support ongoing product evolution and ensure regional insight informs future roadmap priorities.

• Scalable Adoption Frameworks: Help develop repeatable engagement approaches, playbooks and best practice materials that support consistent adoption across regions and partner segments.

Knowledge, skills and experience required

• Experience in business development, partnerships, partner success, payments, product adoption, account management or a related commercial role, ideally within travel, airport experiences, technology-enabled services or B2B environments. Experience selling digital products, platforms or tools is highly desirable.
• Strong commercial acumen with the ability to identify opportunities, assess value potential and build compelling partner propositions.
• Proven ability to engage external partners, understand their priorities and influence adoption, usage and optimization of products, services, digital tools or operational solutions.
• Good understanding of product-led growth, partner enablement, implementation planning and adoption management.
• Comfortable working with data and insight to priorities opportunities, track performance, monitor adoption and identify barriers to growth.
• Excellent stakeholder management skills, with the ability to work effectively across regional Partnership Managers, wider regional teams and central functions including Product, Value Proposition, Commercial, Operations, Data, Technology, Finance and Marketing.
• Strong communicator, able to translate product capabilities and operational requirements into clear, partner-facing messages and internal recommendations.
• Highly proactive, organized and delivery-focused, with the ability to manage multiple opportunities through a structured pipeline.

Experience in the airport ecosystem, lounge operations, travel experiences or partner-facing digital tools is advantageous but not essential.

About us: Our story

Collinson Group is a global leader in driving loyalty and engagement for many of the world’s largest companies. Predominantly through the provision of travel related benefits within a market leading digital travel ecosystem. The group offers a unique blend of industry and sector specialists who together provide market-leading experience in delivering products and services across four core capabilities: Loyalty, Lifestyle Benefits and Insurance.

The group provides unrivalled insight and expertise around affluent consumers and frequent travellers, creating and delivering products and services now accessible to over 400m end consumers.

We have more than 25 years’ experience, with 28 global locations, servicing over 800 clients in 170 countries, employing 1,800 people.

We have been bringing innovation to the market since inception – from launching the first independent global VIP lounge access Programme, Priority Pass to being the first to sell direct travel insurance in the UK through Columbus Direct and creating the first loyalty agency of its kind in the travel sector with ICLP. Today we still invest heavily in innovation to ensure that we continue to deliver superior customer experiences.

Key clients include: Visa, Mastercard, American Express, Cathay Pacific, British Airways, LATAM, Flying Blue, Accor, EasyJet, HSBC, Chase, HDFC.

Our mission is focused on doing good beyond profit, which for us means we seek out opportunities for our people to share in our success and that we give back to the communities and people within which we work.

Never short of ambition, the success of our business is delivered through the diverse and talented team of over 1,800 colleagues globally.

Equal Opportunities: Our commitment to inclusion

Collinson is an equal opportunity employer and welcomes differences in all their forms including: colour, race, ethnicity, gender identity, sexual orientation, neurodivergence, family status, age, individuals with disabilities and people from all backgrounds, cultures and experiences as we strongly believe this contributes to our on-going success.

We are focused on continually evolving our purpose driven, high performing culture, providing an environment where our people have the opportunity to achieve their full potential and do interesting and meaningful work. Our company values are: Act smarter, Do the right thing, One team and Be insight led. These help guide everything we do internally in terms of how we think, act and interact, right through to how we deliver value to our customers and clients.

If you need any extra support throughout the interview process, then please email us at recruitment@collinson.com

Reward & Benefits: What's in it for me?

You can look forward to a competitive salary and benefit plan including but not limited to:

• 100% employer paid medical, dental, life & LTD insurance for employees

• 100% match to your 401k deferrals (limited) with 100% vesting at 6 months

• Supplemental Insurance including STD, additional Life

• Priority Pass Membership

• Global Mentoring Program

• Wellness Programs

• Lifestyle Benefits

About Us

Collinson Group is powered by a culture of innovation, collaboration, and integrity. Our employee experience brings together everything that makes us unique: our strong values, our commitment to sustainability, our recognition programmes, and our inclusive culture. Most importantly, it’s our people who make the difference. At Collinson Group, we’re curious, hardworking, humble, and focused on creating impact together, which is why we’re proud to be recognised as a top workplace.

Why work here?

Better journeys start here — including your own.

Join a growing global business where you can solve meaningful challenges, collaborate with talented people around the world and help shape the future of travel, loyalty and customer experience.

Bring your perspective, grow beyond your role and make an impact that reaches beyond profit.

Your next journey could start here

Our Culture

At Collinson Group, our culture is shaped by how we work as much as what we achieve. We are curious, ambitious and grounded, and we believe the strongest ideas are built together.

Our values — Do the Right Thing, Take Action, One Team and Act Smarter — guide the decisions we make, the way we treat one another and how we deliver for our clients, customers and partners.

We want everyone to have the opportunity to do meaningful work and fulfil their potential. Through learning and development, recognition, wellbeing, inclusion and our commitment to sustainability and community impact, we create an environment where people can grow, contribute and feel that they belong.