Sr. Product Owner

USA Remote - Nashville, TN 37203

• Position Type: Full Time
• Job Shift: Day
• Education Level: 4 Year Degree
• Travel Percentage: Negligible
• Category: Product Design

Company Overview

HealthStream is the leader in healthcare workforce solutions. We help organizations work better by helping their people work smarter.

HealthStream provides the leading learning, clinical development, credentialing, and scheduling applications delivered on healthcare’s #1 platform. We streamline everyday tasks while improving performance, engagement, and safety – fostering a workplace where people flourish, and care thrives.

Why Join Us

At HealthStream, you’ll have the opportunity to make a meaningful impact on the future of healthcare by collaborating with a team of talented professionals dedicated to innovation and excellence. We offer competitive compensation, comprehensive benefits, and a supportive work environment where creativity and collaboration thrive.

Our shared vision is to enhance the quality of healthcare by empowering the people who deliver care – a commitment we have upheld for over 30 years through providing innovative solutions and driving constant growth. Join us in revolutionizing the healthcare industry and shaping the future of patient care. As a HealthStreamer, you will be at the forefront of healthcare technology innovation, making a recurring impact on the industry.

We’re proud of our values-forward culture that offers our people:

• Mission-oriented work
• Diverse and inclusive culture
• Competitive Compensation & Bonuses
• Comprehensive Insurance Plans
• Mental and Physical Health Support
• Work-from-home flexibility
• Fitness Center Reimbursements
• Streaming Good time off for volunteering
• Wellness workshops
• Buddy Program for new HealthStreamers
• Collaborative work environment
• Career growth opportunities
• Continuous learning opportunities
• Inspiring workspaces to collaborate and connect with other HealthStreamers
• Free employee parking at our Resource Centers in Nashville and San Diego

At HealthStream, our thriving culture encourages collaboration and values contributions, allowing our team members to continuously solve big problems and grow. We offer flexibility and paid time off to support work-life integration for all employees, including a hybrid work environment and Streaming Good volunteer day. For team members in commutable distance, HealthStream has Resource Centers in Nashville, TN and San Diego, CA. Our resource centers provide an inspiring workspace to collaborate and recharge as well as company-sponsored onsite social events for development, connection, and celebration.

We are committed to driving innovation in healthcare and ensuring that patients receive competent care from qualified professionals. As a HealthStream team member, you will help bring this vision to life. If you want to work for a company committed to its values and vision, HealthStream is the place for you!

HealthStream is an equal opportunity employer. HealthStream prohibits employment practices that discriminate against individual employees or groups of employees on the basis of age, color, disability, national origin, race, religion, sex, sexual orientation, pregnancy, veteran or military status, genetic information or any other category deemed protected by state and/or federal law.

Position Information

Position Overview

The Senior Product Owner is accountable for requirements, backlog, and delivery readiness across a portfolio of two concurrent programs: a conflict of interest disclosure platform being rebuilt from the ground up, and a continuing education management platform consolidating three separately developed products. Both programs are built on our new platform using a prototype-led, AI-assisted delivery model. The Senior Product Owner holds independent decision authority on backlog priority and release scope within the strategy set by product management, operates multiple development teams and Azure DevOps boards at the same time, converts AI-generated working prototypes into implementable requirements, and sets the product ownership standards used across both programs. The position is a senior individual contributor role. As the product ownership function grows, the role may also mentor additional product owners and analysts.

Key Responsibilities

You will be responsible for adhering to all HealthStream security policies, procedures, and assigned training.

Portfolio Ownership and Decision Authority

• Hold end-to-end requirements and backlog accountability for two concurrent programs, the conflict of interest disclosure platform and the continuing education management platform, including trade-offs in priority, capacity, and sequencing between them
• Make independent decisions on backlog priority, release scope, and acceptance of completed work within the strategy and commitments set by product management, escalating architecture, external commitment, and resourcing decisions
• Maintain one authoritative record of scope and decisions for each program, reconciled against designs, prototypes, and the backlog on a fixed weekly cadence
• Represent both programs in portfolio-level planning, surfacing cross-program conflicts in capacity, shared services, and timing before they affect commitments

Multi-Team Azure DevOps Operations

• Configure and operate multiple Azure DevOps boards, including area paths, iteration schedules, work item hierarchy, custom queries, and dashboards
• Run backlog intake, refinement, and sprint readiness for several development teams at once, including shared platform and service teams outside the immediate program
• Produce cross-board delivery reporting, such as throughput, sprint readiness, release burn-up, and defect trends, for product and engineering leadership
• Keep defects, security remediation, and feature work separately tracked and prioritized, applying company security remediation timelines

Prototype-Led, AI-Assisted Requirements

• Convert AI-generated working front-end prototypes into implementable epics, features, and user stories, identifying gaps between prototype behavior, platform standards, and back-end capability
• Use generative AI tools, including Claude, as a daily working method for drafting requirements and acceptance criteria, synthesizing meeting and customer input, and analyzing backlog health
• Define requirements for AI-powered product capabilities, such as in-application agents that guide users through disclosure and workflow completion
• Establish guardrails for responsible AI use in product artifacts, consistent with company data, privacy, and security policy

Cross-Program Standards and Governance

• Author and maintain the product ownership playbook used by both programs, including work item quality standards, definition of ready, definition of done, and decision logging practice
• Audit work item quality across all teams on a recurring basis and drive remediation with engineering leads
• Build shared requirement patterns so common platform capabilities, such as permissions, notifications, and reporting, are specified once and reused across programs

Customer Commitments and Regulated Requirements

• Own release readiness for external commitments, including beta programs, Innovation Council sessions, customer sandbox access, and enterprise go-live dates
• Translate accreditation and regulatory requirements (ACCME, ANCC, Joint Accreditation, state and specialty boards) and accessibility requirements (WCAG 2.1 AA) into enforceable acceptance criteria
• Partner with customer success and implementation to route customer-reported needs into the correct program backlog and close the loop with customers on outcomes

Leadership and Future Growth of the Function

• As additional product owners or analysts join either program, mentor them and review their work items and requirements; not an immediate responsibility of the role
• Onboard new team members to each program's domain, backlog structure, and working practices
• Lead retrospectives on delivery model effectiveness and propose process changes to product and engineering leadership

Qualifications

Requirements

• Minimum 5 years experience in software product delivery, including at least 3 years in a Product Owner role on agile development teams
• At least 2 years hands-on Azure DevOps Boards experience, including configuring and operating multiple boards
• Demonstrated ownership of backlogs for two or more products or teams concurrently
• Demonstrated hands-on use of generative AI tools (for example Claude, ChatGPT, or Microsoft Copilot) in requirements, analysis, or delivery work
• Demonstrated experience converting prototypes or designs into implementation-ready requirements with acceptance criteria
• Release and dependency management experience across multiple teams, including risk tracking and release readiness

Qualifications

• Bachelor's degree
• Experience coaching or mentoring product owners, analysts, or other team members
• Advanced experience with Claude, such as Projects, connected tools and integrations, or AI-assisted prototyping
• Experience in healthcare technology or regulated SaaS; familiarity with conflict of interest, continuing education, or accreditation bodies (ACCME, ANCC, Joint Accreditation)
• Experience with platform rebuilds or consolidation of multiple products onto a single platform
• Familiarity with platform or micro-frontend architectures and API-driven services
• Working knowledge of accessibility standards, including WCAG 2.1 AA
• Product ownership or delivery certification (for example CSPO, PSPO, SAFe POPM, or PMP)
• Working knowledge of Figma and a query or scripting language such as SQL, Python, or JavaScript
• Decision-Making - Making sound, timely product decisions independently and owning the outcome, while recognizing which decisions belong to leadership
• Influence - Aligning engineering, design, QA, and customer-facing teams across programs without direct authority
• Coaching - Sharing product ownership practices with engineering, design, and QA peers, and developing other product owners and analysts as the team grows
• Accountability - Taking responsibility for one's actions and the consequences that result from those actions
• Communication & Positive Presence - Listening attentively and respectfully; expressing thoughts and ideas effectively and concisely, both verbally and in writing. Exhibiting a pleasant attitude
• Collaboration - Cooperating and working effectively with others in the pursuit of common goals
• Critical Thinking - Using sound judgment, logic, and common sense to identify efficient and effective ways of approaching problems or new initiatives
• Adaptability - Being flexible and continuing to function effectively during times of change
• Continuous Improvement - Keeping an open mind; seeking new ideas and ways of doing things in order to streamline processes and increase client/customer satisfaction
• Planning & Organizing - Appropriately prioritizing activities, scheduling time, and utilizing resources in order to complete tasks in an efficient and timely manner while paying attention to details
• Work Ethic - Setting high standards for one's work; taking care to ensure all aspects of work are completed accurately
• Customer Service - Treating clients/customers with a high level of respect and taking action in order to meet or exceed expectations and resolve problems
• Motivation - Highly motivated individual with a genuine interest in improving and creating solutions

Compensation

• The salary range for this position is $101,100 - $112,650. Salary will be determined by the candidate’s level of experience and qualifications. Compensation will be commensurate with skills, relevant experience, and performance in similar roles.

Benefits

HealthStream offers a comprehensive benefits package to eligible employees, including:

• Medical, Dental and Vision insurance
• Paid Time Off
• Parental Leave
• 401k and Roth
• Flexible Spending Account
• Health Savings Account
• Life Insurance
• Short- and Long-Term Disability
• Medical Bridge Insurance
• Critical Illness Insurance
• Accident Insurance
• Identity Protection
• Legal Protection
• Pet Insurance
• Employee Assistance Program
• Fitness Reimbursement

Are you passionate about enhancing healthcare outcomes and empowering healthcare professionals? Join the HealthStream team and become a HealthStreamer! Together, we can make a difference in the world of healthcare.

Recruitment Fraud Notice: HealthStream is committed to protecting job seekers from recruitment fraud. All legitimate communications from HealthStream’s Talent Acquisition team will come from an official HealthStream email address. HealthStream will never ask candidates to pay fees, purchase equipment, provide banking information, or share sensitive personal information outside of our secure hiring and onboarding process. If you receive a suspicious message claiming to be from HealthStream, please proceed with caution and report it to the appropriate authorities.

Req #49184