Sr. Program Manager, OpenShift Platform Global Services

As a Sr. Program Manager, you will be responsible for organizing, leading, and supporting global strategic functions driving Red Hat Services’ growth and expertise in the OpenShift Platform. Aligning to Red Hat’s OpenShift Platform Teams spanning core functionality of Virtualization, Application Platform, and Container Management, –where the OpenShift Platform Global Services practice will lead first of a kind engagements and build delivery expertise to support the Geo practices. This role provides oversight and program management support to Red Hat Services’ strategic engagements and opportunities around OpenShift Platform, globally. This role works closely with GTM, Tech Sales, Services, and BU leadership to ensure consistently outstanding customer experiences are achieved and customer loyalty sustained with Red Hat’s OpenShift Platform offerings. This role will lead first-of-a -a-kind customer engagements, with the potential for multiple engagements running concurrently, and will have significant long-term impact on the overall customer success with our line of offerings. In this role, you will lead the planning and implementation of successful OpenShift Platform consulting engagements for customers, and will consistently improve our go-to-market, marketing, operational, and enablement strategies. Red Hat Services has geographically-focused leaders that will rely on this role to help guide consistent growth and delivery to ensure that Red Hat’s standards of excellence are met in each engagement irrespective of where services are being delivered. This role will work closely with other leaders across the company to strategically partner on cross-business function programs and initiatives. This role reports directly to the Sr. Director of OpenShift Platform Global Services and supports both the global and geo services teams. This is a remote position with future weekly travel to customer sites and can be located anywhere in the U.S. within close proximity to an airport. Successful applicants must reside in a state where Red Hat is registered to do business. What you will do: Lead customer consulting engagements for first-of-a-kind projects on Red Hat’s OpenShift Platform, including Virtualization Migrations, Application Platform, and OpenShift Security projects Lead and manage complex projects involving multiple stakeholders, including defining project scope, goals, and deliverables that support business goals in collaboration with senior management and stakeholders Define and track project milestones while developing, maintaining, and reporting on an overall integrated delivery plan Ensure all projects meets the target outcomes and any KPIs defined in the project proposal Lead project planning activities, virtually and in person, and key executive stakeholder communications, both during meetings and in written form. Use ongoing delivery experience to develop and evolve our global delivery guidance for first-of-a-kind customer projects. Support the design of a comprehensive OpenShift Platform professional services portfolio, including collaborating across Red Hat Services’ organizations to create world-class Consulting, TAM, and Training offerings Support Red Hat’s vision to deliver an exceptional customer experience for OpenShift Platform customers Support delivery of first-of-a-kind cloud consulting engagements across the globe Structure and manage first-of-a-kind projects on the OpenShift Platform What you will bring: 5+ years program management experience leading key initiatives and high-performing teams 5+ years of professional services or customer-facing experience Experience working closely with sales teams in an enterprise software of SaaS company Experience with Cloud Services, Platform as a Service (PaaS), and Software as a Service (Saas) offerings-based business models Experience in application development, workload onboarding and adoption on cloud based services Subject matter expert in DevOps, agile and similar concepts Experience and tenacity to drive transformational change through a large organization Experience defining and driving the value of Consulting in a large organization Outstanding communication skills, both oral and written with excellent presentation skills Ability to travel internationally Executive presence with public speaking skills English, and ideally other required language skills Nice to have: Appreciation of and passion for open-source software Experience with Red Hat’s technology portfolio Knowledge of Red Hat’s OpenShift portfolio and offerings, experience developing Services’ offerings is a plus Development of Go to Market strategies The salary range for this position is $118,600.00 - $195,680.00. Actual offer will be based on your qualifications. Pay Transparency Red Hat determines compensation based on several factors including but not limited to job location, experience, applicable skills and training, external market value, and internal pay equity. Annual salary is one component of Red Hat’s compensation package. This position may also be eligible for bonus, commission, and/or equity. For positions with Remote-US locations, the actual salary range for the position may differ based on location but will be commensurate with job duties and relevant work experience. About Red Hat Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact. Benefits ● Comprehensive medical, dental, and vision coverage ● Flexible Spending Account - healthcare and dependent care ● Health Savings Account - high deductible medical plan ● Retirement 401(k) with employer match ● Paid time off and holidays ● Paid parental leave plans for all new parents ● Leave benefits including disability, paid family medical leave, and paid military leave ● Additional benefits including employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more! Note: These benefits are only applicable to full time, permanent associates at Red Hat located in the United States. Inclusion at Red Hat Red Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions that compose our global village. Equal Opportunity Policy (EEO) Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. 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