Sr. QA Engineer

About Intermedia Are you looking for a company where YOUR VOICE is heard? Where you can MAKE A DIFFERENCE ? Do you THRIVE in a FAST-PACED work environment? Do you wake every morning EXCITED to work with GREAT PEOPLE and create SUCCESS TOGETHER ? Then Intermedia is the place for you. Intermedia has established itself as a leading provider of cloud communications and collaboration tech that allows companies to connect better. We have a strong track record of growth, profitability, and creating an environment where everyone matters. Everyone. While we are fast-paced and admittedly a bit intense, we promise that you won’t be bored. You will find Intermedia is a place where you can indulge your passion for creating and supporting great cloud technology. What’s more, we always look to promote from within and have many employees who have been with us 10, 15, and 20+ years! Culture at Intermedia is built on teamwork and transparency. We hold each other accountable and always have each other’s back! About the Role: We’re looking for a Senior QA Engineer to join our AI Apps organization, focused on delivering high-quality AI-powered applications that enhance customer and employee experiences across Intermedia products. As a key member of the team, you will help ensure the quality, reliability, and scalability of applications such as AI Agents, Agent Assist, Supervisor Assist, and other AI-driven experiences. You will contribute to both manual and automated testing efforts, help shape our quality assurance practices, and work closely with developers, product managers, and designers throughout the software development lifecycle. This role is ideal for an experienced QA professional who enjoys combining strong technical testing skills with a proactive approach to improving quality processes and automation frameworks in a fast-paced Agile environment. Are you ready to make your mark? What you will be doing: Collaborate with Development, Product Management, and UX teams to define and understand quality requirements for AI-powered applications. Analyze product requirements, user stories, and technical designs to create comprehensive test strategies, test plans, and test cases. Validate AI-driven features such as AI Agents, Agent Assist, Supervisor Assist, knowledge-based experiences, and other AI-powered applications. Design, develop, and maintain automated test frameworks and automated test suites for frontend, backend, and API testing. Own and execute existing automation suites, investigate failures, identify defects, and drive issues to resolution. Develop new automated tests and contribute to the continuous improvement of the team’s automation infrastructure. Perform manual exploratory, functional, regression, integration, and end-to-end testing as needed. Collaborate with developers to identify root causes of issues and improve overall product quality. Review automation code and provide technical guidance to other QA engineers. Participate actively in Agile ceremonies, sprint planning, backlog refinement, and release activities. Document, report, and track software defects using Jira and other engineering tools. Help improve QA processes, testing methodologies, and quality standards across the AI Apps organization. What you will bring to the role: Bachelor’s degree in Computer Science, Information Technology, Software Engineering, or a related field. 4–7 years of QA experience in a software development environment. Strong understanding of software testing methodologies, quality assurance processes, and Agile development practices. Experience designing, developing, and maintaining automated test frameworks and test suites. Hands-on experience with automation tools and frameworks such as Selenium, Playwright, Cypress, TestNG, JUnit, or similar technologies. Experience with API testing tools and methodologies. Working knowledge of at least one programming or scripting language such as Java, JavaScript, TypeScript, Python, or C#. Experience with Jira, Git, CI/CD pipelines, and modern software development workflows. Ability to create and execute SQL queries for data validation and troubleshooting. Experience testing modern web applications, including responsiveness, usability, accessibility, and cross-browser compatibility. Strong analytical and problem-solving skills with the ability to identify root causes and recommend solutions. Excellent written and verbal communication skills and the ability to collaborate effectively across engineering, product, and design teams. Self-motivated, detail-oriented, and passionate about delivering high-quality software products. Diversity, Inclusion, and Equal Opportunity We hire, promote, and compensate employees based on their ability to perform their job responsibilities, without regard to race, color, creed, religion, sex, gender, marital status, national origin, ancestry, age, citizenship, physical or mental disability, sexual orientation, or any other basis protected by applicable law (collectively referred to in our Code of Conduct as “Protected Classes”). We do not tolerate employment discrimination in the workplace, and we are committed to making reasonable accommodations for identified disabilities or other limitations as required by all applicable laws. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.