Sr. Rev Ops Specialist

It's fun to work in a company where people truly BELIEVE in what they're doing! Fullsteam is a leading provider of vertical software and embedded payments technology dedicated to helping businesses flourish by providing their customers with seamless experiences. With a dynamic and growing team of over 1,900 employees, we are committed to driving innovation and delivering best-in-class software and payment solutions that empower small and medium-sized businesses across numerous industries. Our purpose is to help our customers grow their businesses and delight their customers. Join us and be a part of a forward-thinking company that values growth, excellence, and the success of our clients. Leadership & Cross-Functional Collaboration Collaborate closely with Customer Support, Sales, and Onboarding teams to ensure customer, contract, pricing, and usage information is captured accurately and in a timely manner for billing and operational purposes. Act as the central point of coordination for billing-related operational workflows across the Parking business units. Partner with functional leaders to ensure operational processes support business goals, revenue targets, and customer commitments. Communicate operational risks, discrepancies, or trends to leadership with clear recommendations. Financial Management & Reporting Own day-to-day financial reporting for the Parking Group, ensuring accuracy, completeness, and timeliness. Assist in the preparation and review of weekly and monthly financials in partnership with the Group President. Ensure consistent reporting of revenue, MRR, usage-based charges, and other key financial metrics across the business units. Support quarterly and annual planning processes with accurate historical data and trend analysis. Billing Integrity & Accounting Operations Oversee billing execution and integrity across all Parking products and services. Fulfill and coordinate all Accounts Payable (AP) and Accounts Receivable (AR) responsibilities for the Parking Group. Support monthly, quarterly, and annual close processes in alignment with Finance and Accounting. Ensure compliance with internal controls, audit requirements, and accounting standards. Serve as a subject matter expert for billing systems and workflows (e.g., NetSuite). Business Operations & Process Improvement Analyze internal business and operational workflows to identify opportunities for automation, standardization, and efficiency gains. Partner with Marketing and Operations teams to ensure campaign-driven activity is operationally supported and measurable. Foster a culture of continuous improvement, operational excellence, and data-driven decision-making. Document and maintain standard operating procedures (SOPs) for billing and operations processes. Sales Planning, CRM & Analytics Support Support Sales planning and reporting needs, including: KPI and scorecard rollups for management analytics Commission processing and validation Forecasting and pipeline analysis Audit support and data reconciliation Ensure CRM data integrity and alignment between sales systems, billing platforms, and financial reporting. Provide actionable insights to Sales and Leadership to support growth and retention strategies. Talent Management & Succession Planning Mentor and develop billing and operations team members to build redundancy and reduce key-person risk. Establish knowledge transfer practices and documentation to support reliable backup coverage. Support succession planning and skill development within the billing and operations function. Marketing Support (Limited Scope) On a limited, as-needed basis and subject to bandwidth, provide support to Marketing on content generation for campaigns, blogs, and promotional activities. Ensure marketing initiatives align with billing models, product offerings, and operational realities. Success Metrics Billing accuracy and timeliness On-time financial closes and reporting consistency Reduction in billing errors, adjustments, and customer disputes Operational efficiency improvements and process automation gains Sales and commission reporting accuracy Team resilience and coverage depth Qualifications & Experience 8–12+ years of experience in billing, finance operations, business operations, or related roles within a SaaS or technology-enabled environment. Strong analytical skills with the ability to interpret financial and operational data across multiple business units. Deep familiarity with billing, accounting, and ERP systems (NetSuite experience strongly preferred). Experience supporting subscription-based, usage-based, or transaction-based revenue models. Exceptional organizational skills and ability to manage complexity across multiple products and workflows. Strong cross-functional communication and collaboration skills. Experience in parking, transportation, mobility, or adjacent industries is a plus. Fullsteam supports an inclusive workplace that values diversity of thought, experience, and background. Fullsteam is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state, or local law.