Sr Salesforce Business Analyst

Couchbase, the operational data platform for AI, empowers businesses to succeed by bringing data to life in new ways. Major market-leading companies rely on Couchbase for mission critical operational, analytical, mobile and AI workloads. Built to replace legacy infrastructure and fragmented data services, Couchbase empowers enterprises with a unified platform architected for performance, flexibility and global scale. With Couchbase, organizations bring their data to life, launching game‑changing customer experiences, exploring the limitless potential of AI, and seamlessly extending applications from the cloud to the edge and beyond. Couchbase’s AI‑ready technology and enterprise partnership model eliminate complexity and reduce total cost of ownership, enabling teams to stay agile, innovative and secure. Couchbase believes data should never slow you down, but act as the foundation for your next breakthrough. Discover why Couchbase is trusted to help the world’s biggest players scale, move fast and stay resilient, no matter what’s next on their roadmap. Visit couchbase.com and follow us on LinkedIn and X. Want to be part of our story? Apply today! Senior Salesforce Business Analyst Location: Raleigh, NC Department: IT / Business Applications This role will be based in our Raleigh office with the expectation that you will be in office three (3) days per week. About Couchbase At Couchbase, we empower organizations to harness the power of data with our cutting-edge database solutions. Join our team to be part of a company that thrives on innovation, collaboration, and data-driven decision-making. We're building the future of data, and we want you to help us scale. The Opportunity We are seeking a Senior Salesforce Business Analyst to be the heartbeat of our Salesforce ecosystem. You won’t just be gathering requirements—you’ll be the bridge between our business visionaries and our technical team. In this role, you’ll own the translation of complex business challenges into sleek, well-scoped, and actionable solutions. From roadmap strategy to final deployment, you’ll stay hands-on, ensuring our developers build with confidence and our stakeholders see real impact. If you love sitting at the center of the action and influencing how we build for the future, this is the role for you. What You’ll Be Doing Architecting Our Roadmap: Partner with leadership to turn strategic goals into a sequenced, high-impact backlog. Managing project delivery: Own the lifecycle of roadmap items from intake to launch, keeping projects moving forward and stakeholders informed. Facilitating Discovery: Lead the conversation with teams across Sales, Finance, Customer Success, Marketing, Legal, and Operations to uncover the "why" behind the request. Crafting Stories: Write clear, testable Jira user stories that developers love—complete with acceptance criteria, context, and edge cases. Leading Sprints: Keep our development cycle running by refining the project backlog and facilitating bi-weekly sprint planning sessions. Guiding the Build: Act as the primary point of contact for developers, offering real-time scope guidance and ensuring the build stays on track. Ensuring Excellence: Conduct UAT, review completed work, and own the integrity of our Salesforce data during month-end and quarter-close. What You Bring to the Team The Essentials Experience: Extensive professional experience (7+ years or equivalent) in a Salesforce Analyst or Business Systems Analyst role. You’ve worked in a hands-on capacity and know how to deliver quality results. Proficiency in Jira: You know how to manage a backlog effectively. Technical Fluency: A solid working knowledge of Salesforce configuration—objects, flows, validation rules, page layouts, and security. The Bridge-Builder: You can translate "business-speak" into technical specs and back again without missing a beat. Agile Mindset: You’re comfortable in an Agile/Scrum environment and know how to drive a sprint ceremony. Preferred Qualifications Certifications: Salesforce Admin, Business Analyst, or Advanced Admin credentials. Stack Savvy: Experience with Salesforce CPQ, Revenue Cloud, or quote-to-cash workflows. Systems Knowledge: Familiarity with integrated tools like NetSuite, Workato, ZoomInfo, or LinkedIn Sales Navigator. The anticipated starting base pay range for this role is listed below. Base salary is not the only component of our competitive total rewards package - you may also be eligible for bonus, commissions, and other benefits as described below. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location. Base Pay Range $119,000 — $122,000 USD At Couchbase, we believe innovation thrives when diverse perspectives are at the table. We actively encourage applications from individuals of all backgrounds—including women, people of color, LGTBQIA+ professionals, veterans, and individuals with disabilities. If you see a role that excites you, but don’t meet every qualification, we still encourage you to apply. Studies show underrepresented talent is less likely to apply unless they meet all the criteria. We encourage you to apply if you’re excited about the role and can bring strong contributions to our team. If you require reasonable accommodations during the recruitment process, please let your recruiter know—we’re happy to support you. We value diverse educational and career backgrounds. If your experience aligns with the role’s goals—even if it doesn’t follow a traditional path—we’d love to hear from you. Why Couchbase? Modern customer experiences need a flexible cloud database platform that can power applications spanning from cloud to edge and everything in between. Couchbase’s mission is to simplify how developers and architects develop, deploy and consume modern applications wherever they are. We have reimagined the database with our fast, flexible and affordable cloud database platform Capella, allowing organizations to quickly build applications that deliver premium experiences to their customers– all with best-in-class price performance. More than 30% of the Fortune 100 trust Couchbase to power their modern applications and build innovative new ones. See our recent awards to learn why Couchbase is a great place to work.We are honored to be a part of the Best Places to Work Award for the Bay Area and the UK . Couchbase offers a total rewards approach to benefits that recognizes the value you create here, so that you in turn may best serve yourself and your family. Some benefits include: Generous Time Off Program - Flexibility to care for you and your family Wellness Benefits - A variety of world class medical plans to choose from, along with dental, vision, life insurance, and employee assistance programs* Financial Planning - Retirement program* and Business Travel Insurance Career Growth - Be valued, Create value approach Fun Perks - An ergonomic and comfortable in-office / WFH setup. Food & Snacks for in-office employees. And much more! *Note: some programs are not applicable to all countries. Please discuss with a Couchbase recruiter to learn more. Learn more about Couchbase: News and Press Releases Couchbase Capella Couchbase Blog Investors Disclaimer: Couchbase is committed to being an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Join an impact initiative group and experience the amazing feeling of Couchbase can-do culture. By using this website and submitting your information, you acknowledge our Candidate Privacy Notice and understand your personal information may be processed in accordance with our Candidate Privacy Notice following guidelines in your country of application.