Sr. Salesforce Developer

We are seeking a Senior Salesforce Developer to design, develop, and support Salesforce Service Cloud solutions that improve customer service operations. This role partners with business stakeholders, analysts, and technical teams to deliver scalable capabilities for case management, service automation, and integration with enterprise systems.

Key Responsibilities

- Develop solutions using Apex, Lightning Web Components, SOQL, and Salesforce Flow.

- Configure and enhance case management, Omni-Channel routing, queues, entitlements, milestones, and Knowledge.

- Integrate Salesforce with enterprise applications using REST/SOAP APIs and middleware.

- Troubleshoot issues, improve performance, and maintain security and data integrity.

- Conduct code reviews, support testing and deployments, and mentor junior developers.

Qualifications

- 5+ years of Salesforce development experience, including substantial hands-on Service Cloud experience.

- Strong proficiency in Apex, Lightning Web Components, JavaScript, and Salesforce integration patterns.

- Experience with Agile delivery, Git, and CI/CD deployment processes.

- Salesforce Platform Developer I certification preferred; Platform Developer II and Service Cloud Consultant certifications are a plus.

About Us

Resolve Tech Solutions (RTS) is a global technology services company dedicated to revolutionizing and rejuvenating pivotal industries through cutting-edge innovation and digital prowess. As a premier IT partner in the telecom, retail, government, aerospace, defense, and real estate sectors, RTS offers world-class services and solutions, aiming to modernize and transform businesses and communities. Our commitment lies in delivering high-performance, sustainable solutions, blending effectiveness and modernity. Embracing a collaborative culture, RTS fosters innovation, agility, partnership, and leadership to ensure the excitement of technological advancement permeates every endeavor.