Sr Technical Consultant

New Long term Remote contract for the role of Sr Technical Consultant

Location: UK (Remote)- travel to office when needed.

Contract Duration: 1 Year

IR35 Status: Inside IR35

The Role

The role is for a Sr Technical Consultant who will have the following mandate:

· Design solutions using best practices and domain expertise, define business value and ensure consistent product implementation across engagements throughout the delivery lifecycle.

· Design solutions leveraging best practices and domain expertise to deliver desired outcomes.

· Translate requirements into technical specifications and user stories, aligning technical needs with business objectives.

· Stay updated on ServiceNow advancements through training and certifications, sharing insights with teams and customers.

· Lead smaller projects and teams compared to Principal TCs, focusing on story execution and guiding customers on business value.

· Design and deliver ServiceNow workflow solutions using best practices and domain expertise, designing business value and ensuring consistent product implementation across engagements integrating AI into work processes, decision-making and problem-solving for long term success

Your Profile

Essential skills/experience:

· 8+ years of ServiceNow Professional Services / Consulting experience.

· Experience leveraging or critically thinking about how to integrate AI into work processes, decision-making or problem-solving.

· ServiceNow certifications in aligned workflow (CSA/CAD/CIS).

· Expertise in 1-2 ServiceNow offerings, providing prescriptive guidance and maintaining platform health through hands-on technical leadership.

· Creative with comfort running projects independently.

· Experience working collaboratively, driving complex issues through analysis and resolution.

· Guide customers through technical documentation and discussions, driving innovation for consistent delivery and in completing required documentation such as business requirement workbooks for technical aspects of the solution.

· Participate in workshops with customers to assess current processes and establish future-state processes.

· Provide oversight and unit testing of code developed by partner or customer employees.

· Provide feedback to product development to improve the product based on experiences gained with customers.

· Contribute to weekly/bi-weekly status reports across engagements, providing clear visibility of utilisation, risks and actions.

· Independently leverages AI to optimize workflows, tailor customer solutions and inform strategic decisions.

· Articulating AI system design, ethical implications and platform use cases clearly, guiding peers and stakeholders in responsible AI adoption.