Sr. Travel Analyst / Sr. Travel Specialist

Department: Finance

Summary

Regional operator within the Global Travel & Spend Management (GTSM) team, deployed to a single region (AMER, EMEA, or APAC) as the primary point of accountability for travel category performance, spend analytics, and supplier delivery. This role drives program outcomes through data-led insights, TMC and travel supplier management, and employee engagement — operating within policy and system frameworks established by the T&E Program Manager.

Responsibilities

Regional Operations

• Primary operational contact for corporate travel and expense activities in the assigned region.
• Manage day-to-day operations: TMC oversight, OBT support, and escalation resolution.
• Resolve employee issues for travel, expense, and card inquiries via centralized case management.

Data Analytics & Reporting

• Produce spend visibility reports, supplier scorecards, and program utilization metrics.
• Own and maintain Tableau dashboards as the primary analytics resource for the region; conduct ad hoc spend modeling and trend forecasting to surface compliance gaps and program opportunities.
• Prepare and present quarterly business reviews (QBRs) to regional leadership, including spend benchmarking against prior periods and industry peers.

Technology & Platform Management

• Monitor T&E platform health (Navan, Concur, Ramp, Oracle ERP) — identify and escalate operational issues, configuration gaps, and integration failures to the T&E Program Manager and IT teams for resolution.
• Identify regional configuration needs (mileage rates, receipt thresholds, audit rules, user access) and submit change requests to the T&E Program Manager for implementation, testing, and sign-off.
• Support platform migrations, including Concur wind-down and Navan transition.

Supplier Management & Sourcing

• Own regional travel category supplier relationships across air, hotel, ground transportation, and TMC partners; serve as the escalation point for TMC performance issues. Note: expense system and card platform vendor relationships (Concur, Citibank, Navan) are owned by the T&E Program Manager and are outside the scope of this role.
• Support RFP processes, contract negotiations, rate cap management, and SLA monitoring.

Audit & Compliance

• Conduct expense audits and quarterly compliance reviews across expense platforms; for corporate card programs, review spend data and compliance metrics only — card issuance, limit-setting, MCC management, and fraud escalation are owned by the T&E Program Manager.
• Identify and escalate policy violations, duplicate expenses, and anomalous transactions to the T&E Program Manager; apply established policy frameworks rather than developing or recommending policy changes.
• Reconcile aged transactions and manage GL codes with Finance and A/P.

Employee Engagement

• Provide responsive support for travel, expense, and card inquiries; deliver policy and platform training.
• Contribute to communications (email, Slack, intranet) and participate in regional listening sessions.

Regional Deployment & Specialization

Focus Area	AMER (US)	EMEA (PL)	APAC (IN)
Analytics	Primary owner of dashboards and performance reporting	Regional reporting and leadership engagement	Data/technology monitoring; co-owns global audit processes
Technology	Lead for integration stability and Concur wind-down	OBT and expense platform support	Platform performance and regional configuration
Supplier Mgmt	Escalation management and tech stack alignment	Escalation and contract performance	Escalations, optimization, regional sourcing
Sourcing	Program optimization initiatives	Program improvement and adoption	Regional category sourcing and supplier engagement

Each deployment carries a distinct regional emphasis that shapes day-to-day priorities. While all regions share the core responsibilities above, the table below defines where each role leads versus supports. These regional distinctions are central to role design — candidates will be assessed on their fit for the specific region they are hired into.

Qualifications

Required

• 5+ years in corporate travel management or T&E operations.
• Experience with SAP Concur or Navan; proficiency in Excel, Tableau, or Cognos.
• Experience with corporate card compliance reviews, expense audits, and financial controls (card program administration is not required).
• Strong written and verbal communication skills.

Preferred

• Global or multi-regional T&E program experience.
• Familiarity with Oracle ERP, Jira, Coupa, or regional compliance requirements (EMEA VAT, APAC local tax).
• Background in platform migrations or supplier/category sourcing.