Staff Distributor Operations Manager
- Hiring from
- Costa Rica
- Work type
- Hybrid
- Posted
- Sep 29, 2026
- Serve as the primary point of contact for assigned accounts, participating in regular meetings and maintaining a strong operational relationship with partners.
- Act as a trusted, collaborative partner for both internal and external collaborators.
- Establish and nurture relationships with key customer counterparts, including procurement, account payable, buyer, and sales account representatives.
- Manage customer assets and entitlements, finding opportunities and addressing roadblocks to drive opportunity velocity and operational readiness.
- Identify and surface opportunities for continuous improvement throughout the sales cycle.
- Partner with Sellers to streamline the business closing process.
- Engage in mentorship and training initiatives to support the onboarding and ongoing education of peers and customers.
- Recommend ad-hoc technical and operational solutions within the scope of operational transactions.
- Define and deliver meaningful analytics based on partners’ care-about, evaluation criteria, and methodology.
- Provide inputs into quarterly business reviews and scorecard reviews.
- Recommend purchasing and channel options.
- Manage blocking issues and drive continuous improvement for non-standard commercial terms and processes.
You are a collaborative and customer-focused professional who builds strong relationships across functions, geographies, and cultures. You gain insight into customer needs and deliver solutions that meet expectations, driving operational readiness and continuous improvement.
You follow through on commitments and act with a clear sense of ownership. You take personal responsibility for decisions and outcomes, establishing clear processes to monitor work and measure results.
You communicate effectively in diverse settings, listen attentively, and provide timely, helpful information. You encourage open expression of ideas and foster trust through consistency between words and actions.
- Bachelor’s degree in a technical, business, or communications field, or equivalent experience.
- 2-3 years of experience in Shared Service Centers.
- Expertise in account management and differentiated account treatment strategy.
- Experience within a sales or operational function.
- Analytical, problem-solving, and self-starter approach.
- Proficiency in computer usage and MS Office skills.
- Experience supporting a field sales organization, including the use of CRM tools and processes.
- Ability to work effectively in an ambiguous environment.
- Strong communication skills with the ability to deliver clear, concise updates to various audiences.
- Effective at building and influencing relationships.
- Experience working across various geographies and functions.
- Advanced English skills (B2+) for excellent reading, writing, and verbal communication.
- Knowledge of project management principles.
- Prior experience in a sales role.
At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our dedication to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.
We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, vacation and holiday leave.