Staff Engineer - Platform (Database & Data Infrastructure)

About HighLevel: HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes. To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently. Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability. Our People With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home. Our Impact Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that. Learn more about us on our YouTube Channel or Blog Posts About the Role: We are looking for a Staff Engineer - Database & Data Infrastructure to help define and drive the technical direction of database infrastructure across the company. This is a senior individual contributor role for an engineer who has designed and operated database systems at significant scale and can apply that experience to company-wide challenges. You will work across engineering teams to shape database architecture, establish scalable patterns and platforms, anticipate future constraints, and lead initiatives that improve scalability, reliability, developer experience, and infrastructure efficiency. This is not a traditional DBA role. While deep database expertise is essential, the role is focused on architecture, platform strategy, and company-level technical impact. Responsibilities: Define and evolve the long-term database and data infrastructure strategy across the company. Design architectures capable of supporting the next order of magnitude of growth in data volume and traffic. Establish architectural standards and paved roads for database selection, data modeling, partitioning, sharding, replication, consistency, availability, and data lifecycle. Lead complex, cross-team initiatives such as database migrations, re-platforming, sharding, multiregion architectures, and major scalability improvements. Identify systemic reliability, scalability, and capacity risks before they become critical production problems. Drive database platform capabilities that make infrastructure more self-service, observable, reliable, and easier to operate for engineering teams. Develop strategies for capacity planning, data growth, archival, disaster recovery, and infrastructure efficiency. Identify opportunities to materially improve database infrastructure cost and performance at company scale. Evaluate new database technologies and architectures and make pragmatic build-vs-buy and technology-selection decisions. Partner with senior engineers and engineering leadership on architecture and long-term technical direction. Mentor engineers and raise the technical bar for database and distributed-systems engineering across the organization. Requirements: Significant experience as a Staff Engineer, Principal Engineer, or equivalent senior individual contributor, solving infrastructure or database problems across multiple teams. Deep understanding of database internals and distributed systems, including storage, indexing, partitioning, sharding, replication, consistency, transactions, availability, and failure modes. Experience designing and operating production database systems with multi-terabyte or larger datasets. Experience with high-throughput systems handling 30K–50K+ operations per second, preferably at substantially higher scale. Strong production experience across multiple database technologies and database architectures, including both relational and NoSQL/distributed systems. Experience leading major architectural changes, migrations, or scaling initiatives involving multiple engineering teams. Strong understanding of database reliability, capacity planning, observability, and infrastructure economics. Ability to take ambiguous technical problems, establish a direction, build alignment, and drive them through execution. Strong written and verbal communication skills with the ability to influence engineers and engineering leadership without relying on organizational authority. Relevant Technology Experience We value breadth of database architecture experience and depth of fundamentals over expertise in our specific technology stack. Experience in any programming language like Node.JS, Java, Python Experience with several technologies such as the following would be relevant: Relational & Distributed SQL: MySQL, PostgreSQL, Oracle, SQL Server, Amazon Aurora, Google Cloud Spanner, CockroachDB, TiDB, YugabyteDB, Vitess NoSQL & Distributed Databases: MongoDB, DynamoDB, Cassandra, ScyllaDB, HBase, Cosmos DB, Couchbase, Firestore Search & High-Throughput Systems: Elasticsearch, OpenSearch, Redis/Valkey Large-Scale Analytical Systems: ClickHouse, BigQuery, Snowflake, Redshift, Databricks, Pinot, Druid You do not need experience with all of these technologies. We are looking for engineers who understand database and distributed-system fundamentals deeply enough to reason about trade-offs and make strong architectural decisions across different technologies What Success Looks Like: In this role, you will create leverage beyond any individual database or engineering team. You will help us: Build database architecture that can support 5–10× future growth Reduce systemic reliability and scalability risks Simplify how engineering teams consume and operate database infrastructure Make better company-wide technology and architecture decisions Improve the economics of operating databases at scale Establish technical standards that continue to create value as the organization grows Success in this role is measured by the lasting technical and organizational impact you create - not simply by the systems you personally build or operate. We are looking for an engineer who can combine: Deep database expertise · Distributed systems thinking · Architectural judgment · Strong execution · Company-wide technical influence EEO Statement: The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. 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