Staff Platform Engineer, Infrastructure

Who we are: Field Nation brings companies and service professionals together through an integrated, easy-to-use platform. We support businesses looking to grow their service offerings while also empowering technicians to leverage their skills on their own terms. Our mission is to help the service delivery industry do great work, and we live that mission by doing great work for the companies and service professionals that depend on us. Why is this role important to Field Nation? Embark on a groundbreaking role where you'll redefine customer experience with our internal development platform and tooling. As a Senior Platform Engineer, you'll empower software engineers to effortlessly build, deploy, and troubleshoot cloud applications with default security, reliability, and scalability. Your expertise will help design, build, and support our platform engineering products. You’ll thrive on operational excellence and reducing toil. Beyond that, you'll serve as a platform ambassador, collaborating across engineering teams to optimize usage and identify areas for continuous improvement. Join us in this dynamic position, where you will not just meet the status quo – you will set the bar higher and redefine it. What you’ll do: Actively contribute to defining, designing, building, and operating our internal developer platform and tools with a focus on enabling other engineering teams to focus on business requirements in their products Serve as a leader and mentor on internal developer platforms, cloud architecture, infrastructure as code, monitoring and alerting, establish best practices and other operational excellence areas. Ensure the products we build exceed our customer’s expectations by Actively participate in on-call rotation for incident response during working hours for the platform and tools Build monitoring that alerts on symptoms rather than on outages Use metrics/data to improve our products continuously Ensure we have the right SLIs defined and measured, and continuously ensure we meet or exceed our SLOs Identify and implement improvements in the platform architecture and/or tools to reduce toil and/or improve resilience and scalability Use solid engineering practices to build long-term solutions to prevent issues from repeating Utilize chaos engineering practices to stress and validate that the right observability, monitoring, resilience, and HA/DR commitments are being met What you’ll need: 5+ years of experience with CI/CD tools like GitOps, Ansible, Jenkins, Github, Gitlab, etc. (GitHub, GitHub Actions/Workflows preferred) 5+ years of hands-on experience in DevOps/DevSecOps/SRE 4+ years writing secure, scalable, and resilient infrastructure as code -preferably in Terraform - and using standard SDLC methodologies for building, testing, deploying, and supporting cloud infrastructure (preferably in AWS) 4+ years of experience with Kubernetes (preferably EKS) and Docker 3+ years of experience writing automation and tools using various scripting or programming languages 3+ or more years building, running, and operating cloud-native applications using Docker and one or more programming languages (NodeJS, PHP, or Go preferred) 3+ years demonstrating leadership in technical best practices, quality, and delivery. Proven examples of driving change and raising the bar across the team. Very strong background and passion for building secure solutions Working knowledge of defining and managing SLIs and SLOs and methods for using error budgets to ensure SLOs are met Strong knowledge of the English language and clear and crisp communication - both verbal and written Solid emotional intelligence and ability to collaborate with others, especially under pressure Preferred Experience: Bachelor’s Degree in Software Engineering or related field or relevant work experience Previous experience building and operating an internal developer platform and tools Experience using tools such as Flux and Helm Broad working knowledge of AWS services such as EC2, MKS, RDS, and S3. Operational experience in networking, certificate management, DNS, content delivery networks, and Identity management Experience with observability tools, preferably Datadog Experience working in an agile development environment Working Hours: 1:00 PM - 10:00 PM (BD Time), Monday to Friday Salary Range: BDT 240,000 - 305,000 (Monthly) Why we think you'll love it here: At Field Nation, we believe great work deserves great support. Here’s a snapshot of the benefits designed to reward performance, support well-being and create an enjoyable workplace experience. 1. Compensation & Financial Rewards Because hard work should feel like winning. Field Nation LLC Performance Reward – Because every citizen of Field Nation deserves a stake in the win! Festival Bonus – Celebrate the big festivals with some extra cheer (and cash!). Referral Bonus – Incentives for successful employee referrals. Gratuity – Honoring your long-term dedication Leave Encashment – Opportunity to encash unused annual leave balance at year-end. 2. Health & Wellness Your body, mind, and family matter. Medical Insurance – Comprehensive health coverage for employees and their immediate family (spouse and children). Gym Membership – Stay fit, active, and energized. 3. Daily Operations & Office Perks Complimentary Lunch / Dinner – Because good work needs good food. Unlimited Tea & Coffee – Keep the energy flowing. Transportation – Helping you get to work hassle-free. Mobile Data Allowance – Allowances to ensure connectivity. 4. Professional Development Career Development Budget – Dedicated funds for professional learning and growth. 5. Culture, Events & Time Off Fostering work-life balance and strong team connections. Work Model: Hybrid (2 days in-office, 3 days remote per week) – balance is key. Summer & Winter Field Weeks – Two annual team retreats to connect, collaborate, and recharge. Quarterly Team Outing Budget – Enjoy exciting activities and quality time with your team to bond, relax and celebrate together. Occasional Gifts – Surprises and gifts to celebrate milestones & welcome new faces. Leave Benefits: Maternity Leave Paternity Leave Hajj/Umrah Leave Paid Time Off – Take the time you need! Covers annual, casual, and sick leave so you can recharge and come back ready to shine. Why Field Nation? At Field Nation, we are breaking the barriers to work and enabling the gig economy. We’re a tech company that offers a web-based marketplace solution for buyers and sellers of contract services to simply connect, work, and manage their business. We look for collaborators, innovators, and problem solvers to join us in our common purpose of changing the way work gets done. We were named a Top Workplace by the Star Tribune in 2017, 2018, 2019, and a Top 150 Workplace in 2020. We look to hire extraordinary people and provide them extraordinary benefits.