Staff Product Manager, Patient Experience (Payments)

Grow Therapy is on a mission to serve as the trusted partner for therapists growing their practice, and patients accessing high-quality care. Powered by technology, we are a three-sided marketplace that empowers providers, augments insurance payors, and serves patients. Following the mass increase in depression and anxiety, the need for accessibility is more important than ever. To make our vision for mental healthcare a reality, we’re building a team of entrepreneurs and mission-driven go-getters. Since launching in February 2021, we’ve empowered more than ten thousand therapists and hundreds of thousands of clients across the country and insurance landscape. We’ve raised more than $328Mm in funding, including our Series D, at a $3B valuation from Sequoia Capital, Transformation Capital, TCV, SignalFire, Menlo Ventures, Goldman Sachs Alternatives, and others. About the Role: One of the biggest barriers to accessing mental health care today is cost uncertainty and financial constraints. As the Product Manager for Grow’s new Payments Experience team, you will own a charter focused on building a best-in-class experience that gives clients confidence to start and continue care. You will define the product vision and lead a roadmap that transforms one of the most frustrating aspects of healthcare into a meaningful differentiator for Grow. This is an opportunity to turn complexity into clarity and create an experience that clients trust. Working closely with engineering, design, data, and operations, you will have the strategic ownership to define what best-in-class truly means in a space where no competitor has fully solved the problem. What You’ll Be Doing: Own the roadmap and strategy for our Payments Experience team, building an experience that makes using insurance and paying for care an intuitive experience for clients. Collaborate cross-functionally with our UXR, Client Support, and Data teams to identify the main opportunities for improvement in our payments experience as it relates to insurance and payments. In collaboration with our Design team, define and deliver an end to end experience that removes friction across insurance and payments while translating complex concepts such as deductibles and coverage changes into clear, intuitive, and actionable experiences for clients. Launch features with a meaningful and measurable impact to client retention and experience. You’ll Be a Good Fit If: Product experience: 5+ years in a product management role where you owned the full strategy of your end-to-end surface area. Strong analytical skills and a comfort with data analysis and experimentation; you make decisions with data and know how to use data to uncover user needs Strong prioritization instincts: You know how to balance short-term wins with long-term platform investments and focus on what drives the most impact. User empathy: You enjoy talking to users and translating real pain points into thoughtful product solutions. Adaptability: You’re comfortable navigating ambiguity, learning quickly, and adjusting as new information emerges. Demonstrated ability to lead cross-functional teams and deliver impactful products in a fast-paced environment. Excellent communication skills with the ability to influence across levels. A track record of owning outcomes, not just outputs — you care about whether the thing you shipped actually moved the needle. Full Time Employee Benefits: Comprehensive Health Coverage: Medical, dental, and vision insurance, plus life and disability coverage. Parental Leave & Family Support: Up to 18 weeks paid leave and a new child stipend. Financial Wellness: 401(k) program and equity opportunities. Meals & Home Office Support: Stipends for home office setup and ongoing funds for meals, with tailored perks for both remote and in-office employees. Time Off to Recharge: Flexible PTO, 12 paid holidays, and a full winter break week. Wellness & Development: Annual stipends to put towards personal & professional growth. Mental & Physical Health Support: No-cost access to therapy through the Grow platform, weekly flexible hours for self-care (“Mental Health Mornings/Afternoons”) and memberships to leading wellness apps (such as One Medical, Headspace, and Talkspace). Extra Perks: Pet insurance discounts, commuter benefits, and global travel assistance. Research shows that some groups hesitate to apply unless they meet every qualification. If you’re excited about this role but don’t check every box, we encourage you to apply. At Grow, we value diverse experiences, transferable skills, and the unique strengths each person brings. Grow Therapy is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Use of AI Tools: By submitting your application, you acknowledge and consent to the use of automated tools as part of our recruitment process. Specifically, we use a third-party AI tool, Gem , to assist in the initial screening of resumes . This tool analyzes resumes based on role-specific criteria provided by our recruiters to identify potentially strong matches for the role. Importantly, no hiring decisions are made by the AI tool. All decisions about which candidates move forward are made by our human recruiting team after independent review.More information about Gem’s approach to compliance with California FEHA regulations on automated decision systems and New York Local Law 144 can be found on the Gem compliance website.We are committed to transparency and fairness in our hiring practices. If you have questions about how our AI tools work, or would like more information about how your application will be processed, please contact us at [email protected] . If you require an accommodation due to a disability, or have concerns about the use of AI in the hiring process, please also contact us. We are happy to provide assistance or offer an alternative method of participating in the recruitment process.