Staff Software Engineer – AI, Build RAG pipelines & agentic AI at Refined

Staff Software Engineer – AI, Build RAG pipelines & agentic AI at Refined Location: Hybrid – Helsinki or Malmö If you've been building real AI features in production and you're ready for a role where the product, the customers, and the ownership are all there – this might be it. What this role is at a glance ✅ Own AI architecture decisions at a company trusted by NASA, Spotify, Apple, and 5,000+ teams worldwide ✅ Build agentic workflows, RAG pipelines, and personalized AI experiences that genuinely transform how people use software ✅ Work cross-team as the go-to AI engineering expert, reporting directly to the CTO ✅ Join a senior, low-ego team where the best ideas win – not the loudest voices ✅ Hybrid from Helsinki or Malmö, with flexibility and trust to manage your own time ✅ Salary: 6200-7200€, based on your level of experience. Why this role exists – and why it might be exactly what you've been looking for Have you been building AI features at a startup where the technology works, but the product-market fit just isn't there? You know the feeling: you've built something genuinely good, but there aren't enough customers to make it matter yet. Refined is the other side of that story. We've been building software that makes Atlassian tools simple and powerful for enterprise teams since 2009. Over 5,000 companies – from NASA and Spotify to Coca-Cola – use Refined every day. The product-market fit is real. The customer base is established. And now we're investing seriously in AI as the next chapter of what this product can do. Check more our customer stories → That's why we're creating this role. We need someone who has already lived through the process of bringing AI from idea to production. Someone who can step in, make decisions, and help us expand into agentic workflows, personalized AI experiences, and a new product direction – without spending six months figuring out the setup. What you'll actually be doing This is not an AI research role. You won't be building LLMs. You'll be building on them – and that distinction matters a lot to us. In this role, you'll own the AI architecture layer at Refined. That means: Defining how we build AI features – setting patterns and architectural principles that other engineers can follow, not just implementing features yourself. Building and expanding AI capabilities in production – RAG pipelines, agentic workflows, tool use, prompt engineering, lightweight evals. Working across our AWS infrastructure (Lambda, ECS, RDS) using Claude via AWS Bedrock, with a Node.js and Vue/React stack – fluency in this environment is a must. Collaborating cross-team with engineers, product managers, and the CTO to translate the AI product vision into concrete, shippable work. Helping reimagine how people interact with our product – not AI for the sake of it, but meaningful features that change what's possible for our customers. You'll be part of a team that moves fluidly – sometimes working in short-lived projects around specific problems, sometimes leading broader initiatives. Ownership here is real, and decisions you make will have a direct impact on how 5,000+ customers experience Refined. You'll thrive here if you are A software engineer at heart. You're a builder who happens to have deep AI expertise – not an AI specialist who codes on the side. You think in systems, you care about production quality, and you're comfortable making architectural decisions and being accountable for them. Someone with real production AI experience. You've worked in product-facing teams, shipping to real users rather than only prototyping. You've dealt with the messy reality of running AI in production, not just the clean version in demos. Comfortable in AWS. We run deep on AWS, and you need to hit the ground running. You've run production workloads in serverless and container environments. AWS Bedrock experience is a bonus; broader AWS fluency is a must. Low ego, high ownership. Refined is a place where people notice things are broken and fix them – even when it's outside their lane. No one's worrying about stepping on toes here. If that sounds like how you like to work, you'll fit right in. Curious and decisive. Architectural decisions don't always have a perfect answer, but they do need to be reasonable and made. You're someone who can hold complexity, make a call, and move forward. A clear communicator. Excellent communication and collaboration skills, including the ability to explain complex technical topics to non-technical stakeholders. What success looks like In 3 months: You understand our AI stack and architecture, have made your first meaningful contributions, and have started shaping how we approach AI development as a team. In 6 months: You own key AI initiatives end-to-end. You're the person others come to when they're making AI-related technical decisions. In 12 months: You've helped transform how users interact with Refined. AI capabilities that existed only as a vision on a roadmap are now running in production, at scale, because you helped to make them real. The team and culture Refined is a 70-person SaaS company founded in Malmö in 2009, with engineering hubs in Helsinki and Malmö and teammates across Europe and beyond. We represent 30+ nationalities. Our engineering culture is senior and collaborative. Teams form around problems, not org charts – they can exist for a quarter or just a few weeks. We value clarity, craftsmanship, and the kind of curiosity that makes people dig deeper than they need to. We're deliberate about who we bring in: people who are genuinely good to work with and care about the impact of their work. You'll work closely with product managers, engineering managers, and other staff engineers across the organization - collaborating across team boundaries as the go-to AI engineering voice. Benefits & Salary We value transparency. Here's what you can expect when you join Refined – specific details may vary by location, and we'll go through them with you during the hiring process. All employees receive benefits based on Scandinavian standards, with small variations per country: Core benefits: Pension, health insurance, sick leave, and five weeks of paid vacation. Parental leave: Paid parental leave to support new parents. Work–life balance: Flexible hours, hybrid work (typically 2–3 office days per week), and the trust to manage your own schedule. Development & wellness: Learning budget, wellness allowance, and dedicated time to grow personally and professionally. Culture perks: Twice-yearly company offsites, optional team events, and offices where fika and darts are part of the rhythm. Global team: This role is based in Malmö. Most colleagues are in these hubs, but we also have teammates in Brazil, New York, the Netherlands, Czech Republic, Germany, and Portugal. Salary: This role offers a salary range of 6200–7200€ depending on experience. We share salary bands transparently in the hiring process to ensure clarity and fairness. About Refined We make Atlassian tools simple, branded, and user-friendly – helping more than 5000 companies worldwide, from startups to Apple and Spotify, build sites their teams actually love to use. Read more about our products here>> Refined is a 70-person SaaS company, founded in Malmö in 2009 and now working across Malmö, Helsinki, and globally. We’re built on Scandinavian roots but our team represents 30+ nationalities. We value freedom and autonomy, which for us means taking initiative, gathering context, focusing on impact, and driving things forward. It’s about getting it right over being right. People thrive here when they lean into challenges, learn by doing, and care about the impact of their work – on colleagues, customers, and the wider ecosystem. Every role has a direct line to customer outcomes, and you’ll see your work shaping We're also proud members of Pledge 1% , giving back to people and the planet. Before you apply – does this sound like you? 7+ years of fullstack engineering experience, with strong Node.js and Vue/React skills Hands-on production experience with AI: RAG, agentic capabilities, tool use, or prompt engineering Solid AWS experience – you've run production workloads in serverless and container environments Software engineer first – you build on LLMs, not just talk about them You take ownership and collaborate well – you care about the outcome. Nice to have: AWS Bedrock experience, Atlassian ecosystem knowledge How to apply To apply, please submit your application by following the link provided. Ensure your application is submitted by 25th of August, 2026 . We encourage early applications as we review them on a rolling basis. For any questions, r each out to our recruitment partner Melike Karakaya at TalentBee for a confidential chat about the role. Email Melike at [email protected] Recruitment process After submitting your application, here’s what to expect: Fill out a pre-screening logic and personality test via Alva Labs. The next steps include an introductory call and two interviews focusing on competence and cultural fit. Finally, if we believe it’s a good match both ways, we’ll give you an offer . We look forward to your application and potentially welcoming you to Refined! –––––– We started Refined in 2009 with a simple idea: Enterprise software doesn't have to be boring. Since then, Refined has evolved from a handy theming tool into a full-fledged site builder, helping more than 5,000 companies worldwide transform their Atlassian Confluence and Jira instances into beautiful, branded sites users love. Locations Helsinki, Malmö Remote status Hybrid Helsinki Malmö About Refined Custom intranets, documentation sites, support desks and more—no code required.