Strategic Account Manager

Timescapes started in 2017 with a simple idea: simplify construction through shared visibility. Today, Timescapes is trusted by general contractors and project managers around the world. Our fixed-camera platform gives site teams and offices real-time visibility into job site progress — so everyone stays on the same page, disputes get resolved faster, and clients stay informed. We're a global company with a kiwi spirit: practical, humble, and focused on doing things well. As a Strategic Account Manager, you'll be responsible for meeting and exceeding customer specific and portfolio level annual recurring revenue targets within a named list of key accounts, mostly Tier 1 general contractors in Canada. Your core focus will be on building and nurturing deep, long-term relationships, creating head-office-level partnerships and driving company-wide adoption of Timescapes, while working closely with Customer Success Managers to ensure the success of individual projects. Your goal is to open doors & expand our footprint and revenue within these key accounts by becoming a trusted partner at every level, from project teams to executive leadership. Specific Roles & Responsibilities Strategic Account Management: Develop and execute comprehensive account plans for a select list of strategic accounts, resulting in the attainment of account specific ARR retention and expansion targets. This includes identifying key stakeholders at the head-office level and creating a strategy to build relationships across all relevant departments, from project teams to executive leadership. Partnership & Relationship Building: You will become a trusted advisor who strategically guides our Tier 1 customers toward adopting or renewing a partnership model with Timescapes through an Enterprise Wide Agreement. You’ll be the primary point of contact for head-office decision-makers, fostering relationships with key personas such as C-suite, Digital/Innovation teams, and senior/regional project leaders. You'll champion the company-wide adoption of our solution and lead the negotiation of enterprise wide agreements. Cross-Functional Collaboration: Serve as the central hub for your strategic accounts, coordinating efforts with internal teams including Solutions Consulting, Marketing, and Customer Success to ensure a seamless customer journey and drive significant revenue growth. Industry & Domain Expertise: Leverage your deep knowledge of the construction industry and technology to have credible, high-level conversations with Digital/Innovation teams and senior leadership. You will be seen as a thought leader who understands their business challenges, not just a product seller. Forecasting & Target Achievement: Accurately forecast revenue growth and pipeline activity for your strategic accounts individually and at a portfolio level. Consistently work toward meeting and exceeding revenue targets by driving both new business and expansion opportunities within your named account list, and effectively balancing your focus on the delivery of month to month new project revenue and establishing long-term, mutually beneficial enterprise wide agreements. CRM Management & Data Quality: Maintain and update all sales activities, customer interactions, and account plans within the CRM (HubSpot) to ensure data integrity, facilitate reporting, and support accurate sales forecasting. Key Measures of Success Revenue Quota Achievement: ARR vs target at the portfolio and individual customer level Number of Enterprise Agreements signed Average Contract Duration Average Deal Value Activity & Funnel Metrics Weighted Pipeline Coverage