Strategic Account Manager

Job title: Strategic Account Manager

Reporting to: CEO

Work Location: Remote (UK-based)

Full Time

Interviews commencing the week of 17th August over two stages

Remuneration: £45,000–£65,000 annual salary depending on experience, plus a performance-related bonus, tied to account retention, expansion revenue, and successful partner onboarding.

Role Summary:

We are looking for a commercially sharp, relationship-driven Strategic Account Manager to own and grow our partner relationships. Reporting directly to the CEO, you will be the day-to-day owner of our live B2B partnerships - keeping them healthy, growing revenue within them, and making sure every newly signed partner is onboarded quickly and successfully.

Our partners include some of the biggest names in UK pet insurance - Animal Friends, ManyPets, Waggel, etc - alongside our new US partners. This is a rare opportunity to take ownership of a portfolio of signed, marquee accounts at a fast-scaling AI pet-health company and turn them into long-term, expanding revenue.

Job Responsibilities:

• Own the partner portfolio: Act as the primary day-to-day contact and trusted advisor for our live UK insurance partners and US partners, owning the health, retention and satisfaction of every relationship.
• Grow revenue within accounts: Identify, build the business case for, and close expansion opportunities inside existing partners - new products, new geographies, deeper penetration and cross-sell - to grow account value year on year.
• New customer onboarding: Lead the onboarding of newly signed partners across UK and US, coordinating internal teams (Product, Clinical, Tech) to deliver a fast, smooth launch and a strong first impression.
• Commercial performance: Own renewals, contract negotiations and commercial reviews for your accounts; track partner-level KPIs and run regular business reviews with each key partner.
• Voice of the partner: Feed partner needs, feedback and market intelligence back into Product and Clinical so our roadmap and messaging reflect what partners need to succeed.
• Reporting and collaboration: Give the CEO clear, regular reporting on account health, expansion pipeline, renewal risk and revenue vs target, and work closely with Product, Clinical Operations and Customer Support to deliver on every partner commitment.

Knowledge/Experience required:

• Minimum of 5 years' experience in account management, partnerships, or commercial B2B / B2B2C roles, ideally within the pet, veterinary, insurance, healthcare or technology sectors.
• Proven track record of retaining and growing strategic accounts against a revenue number, hitting renewal and expansion / upsell targets.
• Strong commercial acumen, with experience negotiating and managing multi-year, multi-six-figure partner contracts.
• Excellent relationship-building, communication and stakeholder-management skills, comfortable operating from working level up to C-suite.
• Analytical mindset with the ability to interpret partner performance data (volumes, penetration, retention, loss ratios) and turn it into commercial action.
• Highly organised, able to manage multiple accounts and onboarding projects in parallel.
• Comfort working with data and reporting tools.

The ideal candidate would have:

• Experience managing accounts in one or more of our core verticals: pet insurance or corporate / employee-benefit channels.
• Experience owning and growing a portfolio of strategic B2B accounts, ideally in a partnership / B2B2C model.
• Worked in a limited-oversight, results-driven, fast-paced scale-up environment.
• Experience onboarding new partners and coordinating cross-functional launch teams, including across UK and US time zones.

What you’ll get:

We’re a startup transitioning to a scale-up, so if you like a slow pace we’re not the company for you. However, if you do like a supportive team, a fun culture, and the feeling of creating incredible work - you’ll fit right in! Some of the perks you’ll get with us are:

🌏Fully remote (UK)

👨‍💻Access to a co-working space budget (for non-clinicians)

🏩Private Medical Insurance (for Part time / Full time employees)

🟠Headspace Membership

📲Employee Assistance Programme

👶Enhanced Family Leave and fertility support

💲Enhanced company sick pay

🧑‍🏫Contribution to professional development and professional membership budget

✈️33 days of paid holiday including the usual UK public bank holidays (pro rata’d)

🌿Frequent remote and in-person social

⌚Flexible start and finish times (for non-clinicians)

📍Free use of the platform

🏠New starter home office setup contribution

📈Twice yearly Continuous Performance Management Reviews

Diversity and Inclusion

We’re building an inclusive and diverse team. We truly believe that surrounding ourselves with different opinions means that we’ll challenge our own assumptions instead of thinking we know the correct answer. We welcome applications from everyone and will foster an encouraging and caring workplace. If you aren’t sure if you qualify, send us your CV anyway. We’ll take the time to look over your application and give you feedback.

Who we are:

We are Vet-AI, and we are delivering the pet care of the future. Our flagship app, Joii Pet Care was created to make pet care affordable and accessible for all pet owners. Through Joii, pet mums and dads can video call a vet 24/7, use an intelligent pet symptom checker (think NHS 111 but for pets), or seek preventative care through nurse clinics. And yes - it can all be done from the comfort of home - drastically reducing the need for in-person vet trips.

Our mission:

1. To make pet care affordable and accessible for everyone.
2. To improve the lives and wellbeing of everyone working within the veterinary industry.

Quite simply, we want vet care to be available to everyone, and to ensure the people who are delivering it with us are as happy as they can be. We’re called Joii, after all.

Our brand values:

Brave;

• We are not afraid to disrupt the status quo. Championing what’s right for pets and standing confidently behind our purpose. Even when it’s challenged.
• We have the courage and confidence to tackle things that nobody has done before.
• We may face hurdles, adversity, and the fear of failure but we have the conviction to keep going.

Boundless;

• We do not constrain ourselves to the expectations of traditional pet care; we’re young, bright and full of fresh ideas.
• We bring energy and pro-activity to everything we do. We’re problem solvers, with a ‘can do’ outlook.
• Our boundless attitude brings the joy.

Togetherness;

• We share an ‘in-it-together’ mindset. We’re one team; we don’t leave anyone to face problems alone when we can help.
• We champion empathy and compassion; caring about what our customers and our colleagues are going through. Going above and beyond when they need us.
• We strive for constant collaboration, no matter where we are in the world