Account Manager (London)

About Flosum Flosum is a leading Salesforce-native DevOps platform that enables enterprises to manage and accelerate their Salesforce development lifecycle with security, compliance, and efficiency at scale. Built entirely on Salesforce, Flosum empowers teams to streamline releases, improve governance, and drive faster innovation. Role Overview We're looking for a driven, relationship-first Account Manager to own and grow a portfolio of enterprise accounts. You'll be the primary point of contact for a set of high-value customers — responsible for renewal, expansion, and long-term success. You'll partner closely with Sales, Customer Success, and Product to ensure our customers see measurable impact from our platform and grow with us over time. Own a portfolio of accounts, managing the post-sale lifecycle including QBRs, renewals, and expansions. Build and maintain multi-threaded relationships across economic buyers, executives, and champions within each account. Proactively identify upsell and cross-sell opportunities and drive net revenue retention above 120%. Partner with Customer Success Managers to ensure product adoption, time-to-value, and health scores are on track and gross revenue retention above 93%. Lead executive business reviews and translate platform data into business-relevant insights for C-suite stakeholders. Forecast renewal and expansion revenue accurately in Salesforce on a monthly and quarterly basis. Serve as the voice of the customer internally — surfacing product feedback, risks, and opportunities to Product and Leadership. Navigate complex contract negotiations and procurement cycles with legal and finance stakeholders. Required Qualifications 6+ years in Account Management, Sales, or a quota-carrying role in B2B SaaS Demonstrated track record of meeting or exceeding GRR, NRR, upsell, and renewal targets on enterprise accounts ($100K+ ACV). Strong executive presence — comfortable engaging VP and C-level stakeholders in strategic conversations. Experience managing complex, multi-stakeholder accounts with long sales cycles. Excellent written and verbal communication skills; ability to build trusted advisor relationships. Strong commercial acumen — able to construct ROI narratives and business cases for expansion. Experience working with SaaS platforms, preferably in the Salesforce ecosystem Strong understanding of Salesforce (Admin, DevOps, or development lifecycle concepts preferred) Preferred Qualifications Experience with Salesforce DevOps tools or release management processes Familiarity with CI/CD, version control, or agile development practices Background working with enterprise customers Salesforce certifications (Admin, Platform App Builder, etc.)