Strategic Account Manager

Location: US-Remote Only

Approved States: AL,AZ,CA,CO,CT,DC,FL,GA,ID,IL,IN,MA,MD,MI,MO,NC,NH,NJ,NV,NY,OH,OR,PA,RI,SC,TN,TX,UT,VA,WA,WI

Type: Full-Time, Salary, Exempt

Travel: Some travel required (trade shows/conferences annually)

About DMS

Digital Media Solutions (DMS) is a performance-driven digital marketing company that connects consumers and brands through data, technology, and proprietary media platforms. Our systems power high-volume consumer acquisition across multiple verticals, processing large-scale traffic and real-time decisioning in dynamic market environments.

About the Role

We're looking for a Strategic Account Manager to drive growth of large accounts within our corporate-sponsored internet lead/calls distribution platform for insurance agents. This role is responsible for the continued development of the program by nurturing, building, and growing relationships with our top clients on the platform — increasing unique agent count while identifying opportunities to strategically grow agent spend and platform commitment.

You'll be managing our most prized customer base, and these insurance agents should receive white-glove treatment. We're looking for a self-starter with an exceptional interpersonal approach who can professionally represent our platform at trade shows without senior leadership present.

Why Join DMS?

At Digital Media Solutions, you'll own the growth strategy for our highest-value agent relationships — with real autonomy to build account plans, represent the platform independently at industry events, and directly influence platform growth. If you thrive on relationship-building, strategic account planning, and being trusted to represent the business on your own, this role offers direct ownership over some of our most important accounts.

What You'll Do

• Serve as a trusted account manager and primary point of contact for current and new accounts.
• Regularly input and maintain opportunity, activity, and performance data to support accurate pipeline management and strategic account planning.
• Track and analyze KPIs, call metrics, and partner engagement data to inform account strategies and drive growth initiatives.
• Document outreach, opportunities, and engagement efforts to provide visibility into account activity and demonstrate progress toward performance goals.
• Maintain detailed records of day-to-day actions and strategic touchpoints to support transparent reporting and collaboration.
• Recruit new business by maintaining a pipeline of active agents as well as winbacks.
• Create and implement account plans with short-term and long-term goals.
• Coordinate with multiple departments and teams to ensure objectives and goals are met.
• Assess, clarify, and validate customer wants, needs, requirements, and goals on a consistent basis.
• Present weekly breakdowns of tasks, accomplishments, and challenges to direct supervisor and/or Director.
• Identify and help develop potential growth opportunities for the program.

What We're Looking For

• Ability to self-motivate and complete tasks proactively.
• Proven ability to manage high-revenue accounts and generate referrals from those accounts.
• Proven ability to consistently hit KPIs.
• Ability to maintain an organized work environment.
• Outbound/inbound sales and customer service experience.
• Excellent communication, interpersonal, and organizational skills, with attention to detail.
• Ability to attend trade shows and conferences as needed.

Technical Environment

• Pipeline/CRM & Reporting: Platforms for opportunity, activity, and performance tracking
• Analytics: KPI and call-metric tracking tools

Nice to Have

• 3+ years of Customer Success/Sales experience on internal business platforms.
• Associate's or Bachelor's degree.
• Knowledge and experience working in the insurance lead industry (e.g., QuoteWizard Elite Program, EverQuote AGP program, or similar).

What Success Looks Like (inferred from responsibilities — recommend validating with hiring manager)

• Growth in unique agent count and agent spend/commitment within your book of accounts.
• Consistent KPI attainment across pipeline activity, call metrics, and engagement targets.
• Retention and expansion of top-tier accounts, including successful winback of lapsed agents.
• Accurate, up-to-date account plans and pipeline data supporting leadership visibility.
• Positive representation of the platform at trade shows/conferences, independent of senior leadership.

Compensation

The anticipated annual base salary for this position is $70,000-90,000 with a performance-based commission. Actual compensation may vary based on work experience, education, and skill level.