Strategic Meetings & Events Operations and Account Manager

About Us: At BCD Meetings & Events (BCD M&E), we provide more than meeting and event planning services: we create connections that inspire, motivate and change behavior for our customers. As the world’s most trusted and innovative meetings and events agency, BCD M&E cultivates a culture of people, passion and purpose to drive business forward. Headquartered in Chicago, with locations in 60+ countries across the world, BCD M&E’s team of 2,000+ people are committed to sustainability and driving success for our customers, our business and ourselves. Our values are at the heart of everything we do, and we look for people that want to be a part of something special, can rise to our standards and love to bring their unique perspective to the table. While we can’t guarantee every day will be the best (who can?), we can promise a community of people who genuinely care and lead with empathy, a flexible workplace with awesome perks and challenging work that means something. See what life is about at BCD M&E at bcdme.com/careers About the role: If you love building strong client partnerships, leading global teams, and making complex meeting programs run smoothly, this role is made for you. As an Account & Operations Manager, you’ll be the go-to strategic partner for assigned global account(s), turning client goals into smart plans and consistent results. You’ll help shape account strategy, oversee service delivery across markets, and drive financial and operational performance with a proactive, consultative approach. It’s a high-impact role for someone who enjoys connecting the dots, solving problems early, and creating great experiences for clients and teams alike. You’re Good At Building trusted client relationships and acting as a proactive, consultative partner who spots needs, risks, and opportunities early Turning business objectives into clear account plans, service strategies, and measurable results across global markets Leading meeting operations with a sharp focus on quality, consistency, process improvement, and customer experience Managing budgets, forecasting, invoicing, profitability, and performance reporting with strong financial judgment Coaching teams and service partners to work collaboratively, stay accountable, and deliver responsive, high-quality support You Might Also Have Experience managing national or global accounts within the meetings and events industry Strong knowledge of strategic meetings management operations and meetings technology Confidence leading contract discussions, service-level performance, and client review presentations Skill in partnering across functions, including Finance, supplier teams, BCD Travel, and Advito, to deliver connected solutions A college degree or equivalent industry experience, plus fluency in business English You Should Know This role supports global account(s) across multiple locations and markets. This role requires up to 30% travel annually. This role operates on Easter Standard business hours. If you’re excited to lead with strategy, build meaningful client partnerships, and make a global impact through meetings and events, apply now. THE PERKS Flexible Working We believe that a flexible working environment is key to getting the best out of our teams. We will support you to work where you need to and when you need to, depending on how you work best. Room to Grow Our line of work and business structure challenge our people in a way that inspires growth, with learning and development built into every role. We give individuals ownership over the direction and speed in which they grow. Everyone has a voice We thrive on conversations that spark curiosity and empathy. No matter how big or how small, every voice is heard, considered and respected. Make your move The diversity of roles across BCD M&E’s global locations means that our people often find new adventures during their time with us. Join us as a meeting planner role in the UK, stay for a global marketing career — there’s always room to move. We’ve got you covered Our extensive benefits include comprehensive healthcare, retirement plans, continued education support, diverse work locations, travel and hotel discounts, volunteer and sustainability opportunities and a successful employee recognition program. We’re positive. You’ll love it. It starts from the top. Our leaders lead with positivity, believe in our people and trust us to do the right thing. There will always be support along your journey, in little and big ways. Travel requirements for this role are as follows:25% to 50% We carefully consider a wide range of compensation factors, including your professional background and experience. The salary range for candidates in applicable jurisdictions in the US for the position of Strategic Meetings & Events Operations and Account Manager is between $75,000 - $120,000. The actual pay depends on your skills, qualifications, experience, geographical location, and project budget. #LI-LZ1 #LI-KW1 #LI-Remote #LI-Hybrid #LI-Onsite