Strategic Technology Manager, HCI

Strategic Technology Manager, HCI Apply Overview Position Type Full Time Apply Description BetterHealth A Planned Parenthood Partnership Strategic Technology Manager, Hybrid Care Initiative Job Description Job Title : Strategic Technology Manager, Hybrid Care Initiative Location : Remote Department : Epic Operations Reports To : Program Director, Hybrid Care Initiative and VP, Operations and Service Delivery (approximately 60% HCI and 40% BetterHealth) Employment Type : Full-time, Exempt Travel Required : Periodic Domestic Travel – 15% Salary Range: $88,000-$96,500 Summary The Strategic Technology Manager provides day-to-day program management and strategic planning support for the Hybrid Care Initiative. Reporting to the Program Director, this role is responsible for creating and maintaining the integrated workplan, coordinating across stakeholders, departments and workstreams, to drive the development of a new solution that removes barriers to patient care. The role will track risks, dependencies, and decisions, as well as prepare materials for C-suite Advisory Committee members. They will also serve as the day-to-day coordination point with external consulting and other advisory partners. While the Program Director sets strategic direction and priorities; the Strategic Technology Manager translates that vision into a well-organized, tracked, and documented program of work. The initiative’s scope and structure will evolve over the engagement, so the Strategic Technology Manager should be comfortable operating with ambiguity while bringing structure, organization, and reliable follow-through to the work. Scope of Engagement The Strategic Technology Manager will provide project management support to the Hybrid Care Initiative on behalf of the Program Director. The specific scope of services, deliverables, and success measures will be documented in the 90-day objectives and reviewed periodically with the Program Director. The engagement includes: Maintaining the integrated program workplan, risk and dependency tracking, and decision log Preparing agendas, materials, and follow-up documentation for Advisory Committee meetings, under the Program Director’s direction Day-to-day coordination with external consulting and advisory partners, including deliverable and timeline tracking Coordination and communication across workstreams and Company stakeholders, as directed by the Program Director As the program moves from scoping to deliverables, this role will also work closely with the Epic Operations team to align objectives in support of this initiative. Initial Priorities During the first phase of the engagement, the Strategic Technology Manager will work with the Program Director to stand up the operational foundations of the Hybrid Care Initiative. Initial priorities are expected to include: Complete a needs assessment and prepare initial scope in partnership with the Program Director and Initiative Stakeholders Establishing an integrated program workplan, risk and dependency tracking, and a decision log covering all active workstreams Supporting the Program Director in preparing materials that frame upcoming decision points for the Advisory Committee Coordinating with workstream leads on feasibility analyses, affiliate engagement and communications, and platform and care model design activities, and flagging gaps or open questions to the Program Director Tracking action items and deliverables from external partners against agreed scope Additional Partnership with Epic Operations Active review of current roadmap and coordination of activities among application managers Assist with resource forecasting and risk assessment Active engagement with project teams as needed to support and review project plans Essential Functions Program Management & Coordination Maintain an integrated, program-wide workplan and update it as priorities and scope shift Track risks, dependencies, and issues; ensure they are addressed by the appropriate owner or escalated to the Program Director with clear framing Maintain program documentation, including decisions, decision criteria, open questions, and required follow-up Translate the Program Director’s direction into clear actions and track progress through completion Establish and maintain operating routines and follow-through across workstreams and partners Meeting & Materials Support Prepare agendas, pre-reads, and decision-ready materials for Advisory Committee meetings, under the Program Director’s guidance Document decisions and follow-up items from Advisory Committee meetings Compile supporting evidence and data for decision points as directed by the Program Director Workstream & External Partner Coordination Coordinate day-to-day work across delivery workstreams so inputs, decisions, and deliverables come together in the right sequence Serve as the day-to-day operational contact for external consulting and advisory partners, tracking deliverables and timelines Monitor whether key economic, technical, clinical, operational, legal, regulatory, and affiliate questions are being addressed, and flag gaps or inconsistencies to the Program Director Facilitate resolution of cross-team logistical issues and ensure clear handoffs between internal teams and external partners Stakeholder Communications Support Support coordination among the Program Director, affiliate leaders, Company stakeholders, delivery teams, and external partners Help identify and coordinate topical experts from across the federation as needed Draft program status and progress communications for the Program Director’s review Maintain accurate stakeholder and contact tracking across the federation Competencies Education and/or Experience 4–6 years of project or program coordination experience, ideally in healthcare, digital health, or a related field Experience supporting complex, multi-workstream programs, including risk and dependency tracking, meeting facilitation, and documentation Experience coordinating with external vendors or consultants Experience in reproductive and sexual health, community health, or mission-driven healthcare organizations a plus Experience facilitating communications between business leaders and technology experts Bachelor’s degree required; PMP or similar project management certification a plus Skills Strong organizational skills and excellent attention to detail Ability to synthesize information into clear, well-organized materials Comfortable operating with ambiguity while bringing structure to the work Strong written and verbal communication skills Proactive, self-directed, and reliable in following through on commitments Deep commitment to Company’s mission, values, and the communities it serves Duties and responsibilities may be added, deleted, or changed at any time at management's discretion, formally or informally, either verbally or in writing.