Strategy Support Officer (Member enablement) – French-Speaking for Africa and Arab States

We are ISO, the largest developer of International Standards. We bring together experts, to share knowledge and develop standards that provide solutions to global challenges. This is because we believe that great things happen when the world agrees. We have an exciting opportunity at our Central Secretariat in Geneva. ISO is committed to be an equal opportunity employer and to creating a culture and environment where each employee is an active contributor to our collective success. All qualified applicants will receive consideration for employment without regard to ethnicity, religion, gender, gender identity or expression, sexual orientation, national origin and culture, disability, or age. Strategy Support Officer (Member enablement) – French-Speaking for Africa and Arab States Role We are looking for a motivated Strategy Support Officer (Member enablement) to join our Strategy team in a home-based fellowship position. This is an opportunity for an organized and proactive individual with a passion for stakeholder engagement, strategic initiatives and organizational transformation. The successful candidate will support engagement with French-speaking ISO members and partners across Africa and the Arab States, helping members understand, engage with and implement key ISO strategic initiatives. This includes support for Strategy 2030, the Business Model Review, digital evolution initiatives, and other transformation programmes that strengthen the ISO system. The role works closely with colleagues across ISO, including the Regional Coordinator for Africa and Arab States, the Regional Support Officer and other teams supporting member engagement and organisational transformation. As part of the Strategy team, the Strategy Support Officer (Member Enablement) supports the successful engagement of French-speaking members in ISO's strategic priorities and transformation initiatives. The role contributes to the planning, coordination, delivery and monitoring of member enablement activities that help members understand new initiatives, build capability, share experiences and support implementation. Key responsibilities Member enablement Support the delivery of regional member enablement activities for French-speaking members across Africa and the Arab States. Assist with initiatives that support implementation of ISO Strategy 2030, the Business Model Review, digital evolution programmes and other strategic priorities. Help identify regional member needs, opportunities and challenges, providing feedback to support continuous improvement of enablement activities. Support the planning and delivery of workshops, webinars, meetings and learning activities, particularly those involving French-speaking members. Encourage participation and knowledge sharing among members and promote available ISO resources and tools. Assist in monitoring member engagement and uptake of strategic initiatives, preparing reports and insights as required. Coordination and Project administration Act as a cultural and linguistic bridge within the region related to ISO Strategy change management activities, ensuring inclusivity and accessibility for French-speaking members Collaborate with ISO/CS teams, the Regional Coordinator, the Regional Support Officer and colleagues across ISO to coordinate member engagement activities. Monitor developments (e.g. online reports, organizational updates, media) among French-speaking members and prepare briefings or summaries as needed Support project coordination across member enablement initiatives, maintaining project documentation, timelines and reporting. Contribute ideas to improve coordination, consistency and effectiveness across member enablement activities. Communication Translate or review key communications, presentations and member resources in French where appropriate. Support preparation of communication materials that promote strategic initiatives and transformation programmes. Respond to enquiries from French-speaking members in a timely and professional manner. Help facilitate communication between ISO/CS and regional stakeholders. Report to: Director, Strategy • Strategy and Portfolio Management Qualification and Experience Strong oral and written proficiency in English and French (required) At least 3 years’ experience in roles focusing on stakeholder en project management and/or people management, strategic planning University degree level education preferred Familiarity with change management is preferred Skills Open-minded, friendly, creative, with positive can-do attitude and good sense of humour Organized, responsive and responsible Strong communication and interpersonal skills across cultures Able to prioritize tasks effectively and consistently meet deadlines Comfortable working independently and collaboratively Able to demonstrate ISO/CS core values: Respect - Openness - Strong interpersonal and communication skills - Confidentiality Integrity - Comfortable working with diverse stakeholders and teams - Empathy - Flexibility Collaboration - Pragmatic - Team player - Organized and detail-oriented Growth Mindset - Curiosity - Rigorous Pushing boundaries - Solution and service oriented Deadline for applications : 1st September 2026 Deadline for applications : 01.09.2026 Starting date: 01/10/2026