At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.
Job Description
The CXC Governance Expert provides operational and governance support to the Customer Experience Creation (CXC) organization, with primary responsibility for Financial Management, Process Governance, and Executive Business Partner Support.
The role acts as a trusted partner to the CXC Head, ensuring effective budget management, operational governance, leadership reporting, and process discipline across the organization. This position helps drive organizational efficiency, visibility, and accountability while supporting strategic planning and day-to-day leadership operations.
Financial Management
- Support annual budgeting, forecasting, and financial planning activities.
- Track budget utilization, expenditures, and financial performance.
- Prepare financial reports, forecasts, and management dashboards.
- Coordinate with Finance and Procurement teams on budget and vendor-related matters.
Process Governance & Management
- Establish and maintain governance processes, operating rhythms, and reporting mechanisms.
- Monitor organizational KPIs, scorecards, and performance metrics.
- Drive process improvement initiatives to enhance operational efficiency.
- Track action items, risks, issues, and decisions across leadership forums.
- Ensure compliance with established governance and operational standards.
Executive Business Partner Support
- Serve as the primary governance and operations support for the CXC Head.
- Coordinate leadership meetings, strategic reviews, and planning sessions.
- Prepare executive presentations, reports, briefing materials, and communications.
- Manage leadership action tracking and follow-through on key commitments.
- Facilitate alignment and coordination across CXC leadership and supporting functions.
Hiring Requirements
Hard Skills
- Budget planning, forecasting, and financial reporting
- Performance dashboard and KPI management
- Process governance and operational management
- Executive reporting and presentation development
- Risk, issue, and action tracking
- Advanced Microsoft Excel and PowerPoint
- Power BI or similar reporting tools
- Strong analytical and business writing skills
Soft Skills
- Strong organizational and project coordination skills
- Executive presence and stakeholder management
- Excellent written and verbal communication
- Attention to detail and execution discipline
- Problem-solving and critical thinking
- Ability to manage multiple priorities in a fast-paced environment
- High level of ownership, accountability, and confidentiality
- Collaborative and relationship-oriented mindset
Preferred Qualifications
- Bachelor's degree in Business, Finance, Industrial Engineering, Management, or related field.
- 5+ years of experience in Governance, Business Operations, PMO, Executive Office, Finance, or similar roles.
- Experience supporting senior leaders and managing cross-functional initiatives.
- Telecommunications, technology, or digital transformation experience is an advantage.
- Work Setup: Hybrid (3x onsite 2x WFH)
Equal Opportunity Employer
Globe’s hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants.
Globe’s Diversity, Equity and Inclusion Policy Commitment can be accessed here
Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.