Student Experience Manager

Help shape an exceptional MBA experience at London Business School.

The Role

London Business School are looking for a Student Experience Manager to help deliver an exceptional, personalised and supportive experience for MBA students.

In this role, you will be a key point of contact for students throughout their journey, making sure they receive timely guidance, high-quality information and professional support at important decision points during the programme. You will work closely with Student Experience Managers, Programme Delivery Managers, Programme Administrators, Senior Managers and the Programme Director to support the successful delivery of the MBA programme.

You will build strong relationships with students, helping them feel supported both academically and personally. You will provide advice, respond to feedback, guide students through School processes and ensure they are connected with the right services when they need additional support. You will also play an important role in student activities, communications, academic representation, learning delivery and continuous improvement across the programme.

Fixed term contract starting January 2027 until 1st March 2028

Main Responsibilities

• Act as a dedicated point of contact for two streams of the MBA class, supporting both first and second year students.

• Provide responsive, professional and student-focused advice by email, face-to-face and through other channels.

• Guide students through key stages of the MBA journey, including decisions, deadlines, options and programme requirements.

• Build and maintain positive relationships with students, ensuring they feel supported whether they are in London, studying remotely, travelling or working.

• Work with colleagues to design and deliver student activities that create an inclusive, engaging and high-value student experience.

• Respond to student feedback and work with communications colleagues to make sure students receive clear, useful and timely information.

• Support academic representatives, helping to manage feedback processes and ensuring actions are followed up appropriately.

• Act as a conduit between students, faculty and programme teams, escalating issues where needed and ensuring concerns are logged and monitored.

• Provide pastoral support to students facing academic, wellbeing or personal challenges, referring them to specialist School services where appropriate.

• Support the management of student support services within the MBA programme team, including attendance monitoring, onboarding activity and shared inbox managemen

Who We Are Looking For

• Excellent stakeholder engagement skills with experience of managing a large range of different stakeholders.

• Proven experience in a student-facing environment, including pastoral care or wellbeing support, with strong empathy and sound judgement when handling sensitive matters. Experience of using software related to own team or department to extract, analyse and report on data.

• Good project management skills.

• Excellent organisational skills and meticulous attention to detail.

• Strong analytical and problem solving skills.

• Budget management experience

Benefits You Can Enjoy

• Generous annual leave of 27 days plus extra days between Christmas and New Year

• USS pension, 14.5% employer contribution (in return for employee enrolment and contribution)

• Free onsite gym and swimming pool

• Amazing range of professional development to support your career path

• Enhanced cycle to work scheme

• Wellbeing offering to support your physical, mental and financial health

At London Business School, we support Smart Working - a hybrid approach designed to help you achieve a healthy work-life balance while delivering the best outcomes for your role and the needs of our customers. All roles require a minimum of two days on campus each week to foster a vibrant, collaborative community.

For this role specifically, you will be expected to be on campus 3 days per week.

We operate with ‘core hours’ – 10:00-15:00 – to maximise opportunities for connection and collaboration across teams during the working day. Outside of these hours, you may still be required for meetings or collaboration based on your role and customer needs. Additionally, we offer Protected Time - a flexible, one-hour slot, within the working week dedicated to your learning and development, wellbeing, or focused, quiet work

Why London Business School?

London Business School; a global and vibrant business community based in three of the world’s most dynamic cities, London, Dubai and Riyadh. It’s where extraordinary minds and diverse perspectives connect, to have a profound impact on the way the world does business and the way business impacts the world. We offer best in class hybrid learning to our students and participants, whilst creating a flexible, supportive and dynamic working environment for our people to excel in, whatever their location.

Our commitment to driving inclusion and belonging

We are a globally reaching institution, committed to creating tangible and sustainable change in driving inclusion & belonging within our School, education and society at large. We are dedicated to creating an environment where everyone in our community feels they belong and thrive. This is a key school priority, and we want everyone who joins LBS to feel respected, welcomed, and heard.

Candidates needing sponsorship should assess their eligibility for a Certificate of Sponsorship by evaluating their circumstances against the relevant criteria before applying.

Please note we start screening CVs and interviewing candidates from the start of a campaign. A successful candidate could progress to offer before the advertised closing date. We encourage you to apply as soon as possible if you are interested in any roles.

Fixed term contract starting January 2027 until 1st March 2028

View Job Description

View London Business School Benefits

Competitive Salary dependent upon experience

Closing date: 28th October 2026