Supervisor, NA Technical Delivery

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain. We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation. Iron Mountain is seeking a skilled Technical Delivery Lead Supervisor to join our Digital Solutions team. In this role, you will be responsible for overseeing a team of Technical Delivery Leads, driving the successful implementation of customer digital solutions, managing project escalations, and aligning technical delivery with customer requirements and business goals. The Digital Solutions team partners closely with Technical Architects, Project Managers, Configurators, Developers, and Business Leadership to design and deliver secure, scalable Enterprise Content Management and document automation products. What You’ll Do Team Leadership & Coaching: Guide, mentor, and supervise a team of Technical Delivery Leads while managing resource utilization, billable metrics, and individual performance development. Technical Solution Design: Translate complex business requirements into detailed design documents and system functional diagrams across Enterprise Content Management, capture, and cloud platforms. Agile Delivery Management: Oversee product roadmap execution using Agile frameworks—managing backlogs, epics, release plans, and Level of Effort estimations with engineering teams. Escalation & Quality Assurance: Serve as the Quality Assurance lead for digital solutions, managing project escalations and ensuring strict adherence to Service Level Agreements and governance standards. Operational Governance: Track project pipelines using Center of Excellence dashboards, enforce centralized documentation standards in Jira, and manage change requests across global teams. What You’ll Bring 5 to 10 years of experience in technical solutions implementation, integration, information management, or technical solution development. Strong knowledge of Enterprise Content Management, Intelligent Document Processing, Software Development Life Cycle methodologies (Agile, Scrum, Waterfall), and DevOps or Continuous Integration/Continuous Delivery models. Bachelor’s degree in Computer Science or equivalent hands-on industry experience. Proven experience in technical leadership, operational governance, project pipeline management, and managing Key Performance Indicators such as team utilization and delivery efficiency. Proficiency with development languages and data frameworks, including .NET, C#, SQL, APIs, Microservices, and cloud hosting platforms. What We Offer Competitive compensation and benefits package aligned with experience. Flexible work options (hybrid/remote) to support work–life balance. Comprehensive health, wellness, and retirement plans. Opportunities for continuous learning, technical certifications, and professional growth. Ready to Shape the Future of Information Management? If you are a technical leader passionate about empowering teams and delivering cutting-edge digital solutions, we want to hear from you. Apply today to join Iron Mountain! Category: Project/Program Management Group