Supervisor, NOC

Supervisor, NOC: Lead the Team That Keeps Our Clients Running At DYOPATH, we're looking for a Supervisor, Network Operations Center (NOC), who is passionate about developing people, driving operational excellence, and leading through high-impact situations. This isn't a role where you'll spend all day reviewing tickets and approving schedules. You'll be entrusted with leading a team of talented engineers, guiding critical incident response efforts, improving processes that directly impact clients, and helping shape the future of our Network Operations Center. Whether you're a seasoned NOC leader looking for your next challenge or a high-performing NOC Lead ready to step into people leadership, we'd love to talk. Role Details Title: Supervisor, Network Operations Center Location: Remote Schedule: Monday–Friday, standard business hours Availability: Occasional after-hours support for incidents or escalations Travel: Periodic, based on client and business needs Salary Range: $115,000 – $120,000 Why This Role Matters The DYOPATH NOC is at the heart of delivering exceptional service to our clients. As Supervisor, NOC, you'll play a pivotal role in: Leading and developing a team of network and systems professionals Coordinating responses during major incidents and service disruptions Improving operational processes and service delivery standards Ensuring clients receive world-class support and communication Helping build a culture of accountability, collaboration, and continuous improvement Your decisions will directly influence client experience, team performance, and operational success. What the Supervisor, NOC, Will Do Lead and Develop Your Team Coach, mentor, and support NOC engineers Conduct regular one-on-one meetings and performance discussions Assist in onboarding and developing technical talent Foster a culture focused on teamwork, accountability, and growth Drive Operational Excellence Oversee day-to-day NOC operations Ensure service level agreements (SLAs) are met Manage workload distribution and team coverage Monitor performance metrics and identify opportunities for improvement Lead Through Critical Events Act as a primary escalation point for complex issues Coordinate technical resources during major incidents Provide clear communication to clients and leadership Lead post-incident reviews and continuous improvement efforts Improve and Build Enhance runbooks, processes, and documentation Identify opportunities for automation and efficiency Partner with leadership to strengthen operational maturity Help shape the future direction of the NOC What Makes a Successful Supervisor, NOC at DYOPATH? We're looking for someone who enjoys solving problems, developing people, and improving how things work. You may be an excellent fit if you: Have experience leading or mentoring technical teams Thrive during high-pressure incidents and escalations Enjoy building processes and driving operational improvements Communicate confidently with both engineers and business leaders Take ownership and inspire others to do the same Believe strong teams are built through coaching, trust, and accountability Qualifications Required 5+ years of NOC, infrastructure operations, or related IT experience Experience serving in a lead, supervisory, or management capacity Experience managing incidents and escalations Strong understanding of networking, systems, and service operations Ability to communicate effectively with technical and non-technical audiences Preferred Experience in an MSP or multi-client environment ITIL knowledge or certification Industry certifications such as: CCNA / CCNP Network+ ITIL Foundation Azure Network Engineer AWS Networking Certifications Why DYOPATH? At DYOPATH, we're committed to helping our employees grow professionally while delivering exceptional service to our clients. As the Supervisor, NOC, you'll find: ✅ Opportunities to grow your leadership career ✅ Exposure to diverse technologies and client environments ✅ A collaborative team that supports learning and development ✅ High visibility with technical and business leadership ✅ The opportunity to make a measurable impact every day Looking to Take the Next Step? If you're currently a NOC Lead, Senior Engineer, Technical Team Lead, or Operations Leader who's ready to expand your influence and grow into a broader leadership role, we encourage you to apply. Come help us build a world-class NOC while growing your own career along the way. Apply today and let's get started. Equal Opportunity Employer DYOPATH is committed to a work environment free of all forms of discrimination. DYOPATH recruits and hires without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic. For more information about DYOPATH, please visit our website at www.dyopath.com . The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.