Supervisor, Payment Variance

Apply Job Type Full-time Description At Aspirion, our mission is simple and meaningful: to help healthcare providers get paid accurately, quickly, and transparently for the care they deliver. By combining deep human expertise with advanced technology and AI, we are helping make healthcare more affordable and accessible for everyone. For more than two decades, Aspirion has been a market leader in revenue cycle services, specializing in some of the most complex and high impact areas of reimbursement. From challenging denials and zero balance reviews to aged accounts receivable, motor vehicle accident claims, workers’ compensation, Veterans Affairs, and out of state Medicaid, we take on the work that others cannot solve and deliver real results for our clients. At the heart of that success is our team. Our teammates are the foundation of everything we do. With more than?1,400?individuals across the organization, we are united by a shared commitment to delivering exceptional outcomes and creating meaningful impact for the hospitals and health systems we serve. We are building a results driven environment where high performance, collaboration, and continuous growth are expected and supported. The people who thrive here bring a growth mindset, stay open to new technology, and collaborate across teams to solve problems. You will have the opportunity to work alongside a talented and driven team, engage with innovative technology, and play a direct role in solving complex challenges that matter. Joining Aspirion means more than taking a job. It means being part of a team that is shaping the future of healthcare operations while making a measurable difference for providers and patients alike. Impact you will make? The Supervisor, Zero Balance Operations leads the day-to-day execution of Zero Balance management workflows?for a team of individual contributors.??This role?is responsible for?ensuring work moves?efficiently,?performance expectations are met, and quality standards are consistently upheld within a high-volume, production-driven environment. Acting as the frontline control point for workflow execution, the Supervisor manages?real-time work distribution, monitors performance throughout the day, and intervenes quickly to resolve delays, bottlenecks, or quality issues. Drives productivity, quality, and throughput by ensuring work progresses without delays or gaps, while maintaining adherence to workflow and payer standards. Reinforces accountability and consistency across the team to support reliable, high-volume execution What you will do Manage real-time work distribution to balance workloads and ensure continuous progress Manage day to day tasks related to employee’s attendance, pto, and other time card responsibilities Monitor account movement across workflow stages and intervene to prevent delays Identify and escalate workflow bottlenecks or system issues impacting throughput Lead, coach, and support a team of 8–15 team mates Provide real-time feedback to improve productivity, quality, and adherence Conduct 1:1s and performance discussions to reinforce expectations Track productivity, quality, and cycle time metrics Address performance gaps quickly and reinforce accountability Ensure adherence to payer guidelines, internal processes, and regulatory requirements Maintain audit readiness and enforce HIPAA compliance Support resolution of complex or escalated accounts Provide guidance on payer requirements and workflow expectations Support onboarding and ongoing training for team members Reinforce adoption of new workflows, tools, and automation Requirements What you will bring Experience leading frontline teams in a high-volume, performance-driven environment Strong ability to manage daily workflow execution and drive productivity Knowledge of denial management processes and payer requirements Strong coaching, communication, and problem-solving skills Ability to operate in a fast-paced environment and make real-time decisions What we would like to see Bachelor’s degree preferred or equivalent experience 3–5+ years healthcare revenue cycle experience (Zero Balance review a Plus) 1–3+ years of supervisory or leadership experience Experience with Medicare, Medicaid, and commercial payers Benefits At Aspirion we invest in our employees by offering a full benefits package, including health, dental, vision and life insurance upon hire, matching 401k, competitive salaries, advancement opportunities, and incentive programs. Individual pay is determined by a number of factors including, but not limited to, job-related skills, experience, education, training, licensure or certifications obtained. Market, location and organizational factors are also considered. In addition to base salary, a competitive benefits package is offered. AAP/EEO Statement Equal Opportunity Employer/Drug-Free Workplace: Aspirion is an Equal Employment Opportunity employer. We adhere to a policy of making employment decisions without regard to race, color, age, sex, pregnancy, religion, national origin, ancestry, medical condition, marital status, gender identity citizenship status, veteran status, disability, or veteran status. Aspirion has a Drug-Free Workplace Policy in effect that is strictly adhered to. Please note that this position is contingent upon the successful completion of a pre-employment drug screening and background check. These steps are part of our standard hiring process to ensure a safe and compliant workplace.